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> Why is the update service so complicated?
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The first thing I'd say, is that in the last day I've noticed the SE website having some time out's so they may be experiencing overload or technical problems. Trying again in a day or two may be all you need
That aside, If it was me, I'd try clearing my cache, uninstalling the drivers, reboot my computer, reinstall drivers, reconnect to SEUS, and try again making absolutely sure I was doing exactly what is suggested. As I said the first time I tried it it didn't pick up. I didn't count out 20 seconds before replugging the phone, just waited for a few seconds after the screen went black. I put it down to that. The second time I tried it worked flawlessly.
If you are still having troubles, try it on another PC, or try installing the SE Java runtime. Also make sure you have a good usb connection, maybe even try another port (then reinstall drivers, I have found sometimes drivers re-detect if you change the usb port - if that happens it may drop the update driver).
Ultimately, if you try everything you can (including trying on a completely different computer, and trying in several days to allow for SEUS server vagaries), it may come down to a hardware fault with either the phone, or the cable.
I do agree the process could be simpler, but you also have to keep in mind that SE are trying to keep as much control over the process as possible. It's not what you or I are likely to do that's so bad, since we have done tech support
we are obviously capable of following instructions properly and wouldn't cause ourselves problems if we had the software on our computer.
But for example, one guy in this forum claimed in all seriousness that it was possible to flash a K700 into a K750!! On a different note, someone faxed me a photocopy of a floppy disk when I asked them to send me a copy of their backup! These are the sort of nongs I would be worried about if I programmed for SEUS! If SE don't have rigid control it turns into a turkey shoot. I don't blame them myself. I wouldn't like to see SE take a cavalier approach to firmware updates. By making the process complicated, those unwilling to follow even simple steps (if numerous) will give up, leaving only those serious about doing it to continue.
I found the whole update procedure very methodical and consistent, even if it was complicated. I felt re-assured by that. And in the end, by following the steps, I achieved the result.
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Posted: 2005-08-15 18:43:44
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