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> Disgraceful "service" from Sony
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@Mik
They should jolly well give you a new computer after having failed to repair the one you have as well as mutilating it!
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Posted: 2005-09-01 01:05:23
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you should talk to the supervisor to see what they will do, get them to actually say what they'll offer rather than expect something.
I think if you expect something and they don't come through you'll be more dissapointed.
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Posted: 2005-09-01 01:28:05
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Yes I was going to ask him what they are going to do about it. I am waiting until the whole thing is over until taking it higher, there may be more to come yet
I bloody well hope not though!
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Posted: 2005-09-01 01:57:02
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Quote:
On 2005-09-01 00:28:57, amnesia wrote:
when I had a problem with my Toshiba Satellite Pro. You know what the mad said on the phone?
It'll take a month to repair because we need to order some peices in.
However you bought this laptop so you need to make use, and we cannot imagine how to compensate you for this lost time.
So we are offering you a new laptop. What would you like?
So I took the most best thing that they had at the time, with almost full options.
That's Toshiba for you.
Thats how they got famous by the way.
It all started with their EXCELLENT service in Japan. And they've kept it up every since.
Not only that though, the one they sent me had a problem. I was angry to say the least, they picked it up the next day, and within two days I had a brand spanking fresh one.
Whoa..now thats what exceeding customer expectations is all about...I had a similar experience with my Acer Travelmate a few months ago...the RAM seemed to be playing up...it was supposed to be packed with 512 but would intermitently detect just 256...i suspected it was just a minor matter of faulty installation of the module, which i could very well sort out myself...but since the laptop was covered by a warranty, i figured..what the hell...when am i gonna use it ...so i called the dealer and explained the problem....guess what...there was a service engineer ringing my doorbell in 2 hours flat...he inspected the notebook and confirmed what i had suspected the issue to be...faulty installation of the RAM module..except that there was also some fault with some point....anyway ...this guy says..he needs to take it back and that i should have an update the next day.....i get a call the next afternoon..and the manager apologises for the issue and offers to replace the laptop with a brand new one...!!!
And mind you, i had used the original one for about 5 months....and i had not even thought of asking for a replacement....
Out here in India, to find good After -sales service is a pain...but this was truly exceptional.....
@Miklsp....considering the amount they charge for Vaios...you should not let this pas so easily
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Posted: 2005-09-01 02:22:00
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Indeed. I am outraged by Sony's approach to this. It also seems like if I had paid extra for more repairs it would have gone through faster but because I wouldn't it got left on one side while machines that were being paid for get pushed through faster!
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Posted: 2005-09-01 11:08:23
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Ask for a brand new one and not one they repaired.
Sony makes excellent products but the repair service is worthless, I had the NW-E3 (mp3 walkman) which was send 3 times for a sound and playback problem (which occured sometimes but annoying) and on the last time I decided to pick it myself and have a chat with them to only discover that they never sent it to the factory as they tested it themself before and there was nothing wrong with it ... . Great, so some punk "tested" it and decided it was not worth a sound and firmware check as the 10 seconds he used (and scratched) it was ok.
Man, I would have killed that bastard but at the end I got a new one as I wouldn't leave the shop until they fixed it so they gave me a new one.
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Posted: 2005-09-01 11:36:54
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Well this machine was limitted availability and they don't seem to sell it now so it may be the case that they don't even have a new one to give me
PS- They are supposed to have collected it this morning and guess what...........it's still here!!!
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Posted: 2005-09-01 16:47:18
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