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Yes new people and those who migrate to the new tarrifs will be charged.
the 1p for a delivery report. That a cost of 13p per sms
I know one of my friends sends over 3000 sms a month and likes a delivery report, Thats another £30 on the bill.
To me its a scam.
*** They are putting sms to 12p out of your bundle and add the other 1p. This will make Orange the Dearest Network for SMS. Up to 13p per sms ***
They changed PAYG to 12p last year and soon changed back. Why people were leaving them big time.
Orange used to be in 1st position for the number of customers, Now thats not the case. They are position 3 and if they keep going like this they will soon be in 5th.
More and more people that i talk to that used to be with Orange have left and gone to either 02 or t-mobile, and with this new flext tarriff from t-mobile i think they will do more damage to the other networks.
Orange used to be unique when they first started now, they just want to scam more out of the customers. They used to be in position 1 for customer everything, Now thats not the case.
They have lost the plot big time
There spending 10 Mill on a nice advertising for the new tarriffs, i wonder if they mention that they are going to be charged for delivery reports. No only the fancy stuff i suppose!!
Orange Customer Care has been told not to tell any one of the new tarriffs Whats the point its on the orange.com website and all other websites.
So theres a laugh for a start.
Any way of my soap box now.
Only people can really deal with this and lets see how many complaints or customers leave them.
[ This Message was edited by: darrengf on 2006-03-17 13:21 ]
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Posted: 2006-03-17 14:11:18
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On 2006-03-17 14:11:18, darrengf wrote:
lets see how many complaints or customers leave them.
[ This Message was edited by: darrengf on 2006-03-17 13:21 ]
Leave? hmmm well you cant be the biggest network ALL the time can you?!
wait till you see the animal tariffs before you go overboard. Oh and just a wee point, does any network actually offer delivery reports other than Orange? i know O2 and voda dont unless you use RCT before a message?
and as for the non dd and billing charge, look at the other networks!!
fatreg
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Posted: 2006-03-17 21:21:36
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Oh fatreg - you've been indoctrinated!
From what I remember from the presentation (once I clambered back onto my chair after hearing about the animal tariffs!) the tariffs weren't bad but didn't compare to T-Mobile's new tariffs, and Orange seem to be slowly closing the loopholes that gave them niche appeal:
Free 0800s - gone!
Free Itemised Billing - gone
non-DD charge (higher than all other networks now - does it cost Orange more than anyone else to process payments??)
Free Orange Care - now excludes almost as many handsets as it includes
I'm not saying this is not in line with other networks (although the delivery reports charge simply makes them look ridiculously tight!) but if you blend into all the other networks, what is there left to differentiate you? Animals??!!
Like I said, I used to think of Orange as innovative. From the concept of Your Plan (which was innovative) this appears for all the world to be a step backwards, when rivals such as T-Mobile are finally catching up.
The future's turning magenta...
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Posted: 2006-03-18 03:16:54
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Dave_Uk, You couldnt have said it better
The non DD charge isnt the problem its this stupid new 1p per delivery report.
The only network that is going to charge 1p for them. How tight are they.
Vodafone do offer them with out purtting in rct, O2 offer them but you do have to offer 02.
The future isnt Orange any more, Far from it
Infact the future is Magenta and i thought i would never ever say that.
Who are these people that were asked, and what are the management thinking of. They are now starting to take the ****.
I used to be proud of Orange and my Orange badge on the phone, Now I'm not bothered.
Yes leave you say, Thats the easy way out, but prob the only way now.
I have praised Orange in the past and i can safely say that over a 100 of my firends have now joined them in the last 2 years, However today 1 of my firends who was going on Orange and spends over £50 a month, I told him not to.
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Posted: 2006-03-18 20:04:35
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0800 numbers went ages ago now.
as you said the loopholes are being shut ie bringing orange inline with the other big 3 networks.
Orange dont want to fight for the mass market, thats not the idea, rememeber its quality not quantity that count!
50 customers that spend £60 a month are worth a lot more than 100 people that spend £20 a month on some silly flext tariff where you have to sign up for 18 months.
embrace the change folks.
fatreg
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Posted: 2006-03-25 20:38:14
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If I used my phone far more extensively for calls etc. than what I do at the moment, I'll happily embrace a "silly" 18 month tariff that gives me 900 x-net minutes for 26-odd quid a month (if going through T-Mobile directly.)
And that's before all the 'rebate' deals available for this tariff through a host of high street and internet contract offers.
Incidently, Orange's reception is very poor in Beckton (east London) where I live, compared to say, the other networks. (The Gallions Reach Orange Shop are aware of this, but of course 'play it down'.) That's obviously not the case all over east London, but a point nevertheless.
Also, how often do we phone customer services? Orange are generally good, but in the same breath I've personally had no probz with T-Mobile.
Just my 2p's worth...
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Posted: 2006-03-25 20:58:34
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Heres the response from Orange regarding there new animal Tarrifs
Orange: ‘We’re sticking with our Animals’
Orange said it had no intentions to rework its new animal-themed tariffs, despite fierce competition from rival networks and an initially lukewarm response from the dealers.
‘The animal tariffs were never designed to be the cheapest on the market. We’re not about to go on a land-grab. We’re more about getting the best possible customer on the base and making sure we keep customers on our base,’ Orange’s head of multiple retail, Simon Wetton, told Mobile.
Orange hopes that elements such as ‘magic numbers’ and free photo printing will give it an edge over bundled value tariffs like T-Mobile’s Flext, but initial feedback from the channel was less than positive. One dealer said: ‘From what I’ve seen so far you’ve got nothing that will be able to compete with T-Mobile or even 3. This will be tough for you.’
So far what i can see there doing a really good job of even upsetting the dealers,
This was taken from this website
http://www.mobiletoday.co.uk/[....]est/publish/article_1311.shtml
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Posted: 2006-03-28 22:33:11
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‘The animal tariffs were never designed to be the cheapest on the market. We’re not about to go on a land-grab.'
Isn't that an euphemistic way of saying that they cannot compete at all with the likes of Flext et al? Or am I just being super-cynical or er... pig-ignorant? (or should that be racoon-ignorant?)
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'We’re more about getting the best possible customer on the base...'
Oh, right, do they mean those that don't look out on the net or do some research to see what the best mobile phone network deals on the market are? Ignorance is indeed bliss, then.
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'...and making sure we keep customers on our base,’ Orange’s head of multiple retail, Simon Wetton, told Mobile. '
Erm...they couldn't keep me when I was given a much better deal elsewhere, and the lady in the retention department must've thought I was clueless whan she tried to offer me a Motorola V545-whatever after a year with my Orange P900! And I'm sincere enough to say that I never missed a payment or gave them (IMHO) reason to offer me less.
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'Orange hopes that elements such as ‘magic numbers’ and free photo printing will give it an edge over bundled value tariffs like T-Mobile’s Flext, '
Oh, give me strength....I must be missing something.
Don't get me wrong, I personally have no vendetta or grudge against Orange, but when Joe Public is fed BS like that and expected to swallow it, it does not bring out the best in me.
If I'm wrong, please feel free to show me the error(s) of my ways; after all, knowledge is power!
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Posted: 2006-03-28 23:12:31
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amawanqa
I dont think your wrong i think you said it correct.
Im currently with Orange, Customer care is ok, better than some of the networks, but they are thinking that the people or thick !!
So I could be a Racoon, Dolphin or what ever other animal they have thought of. Some people will go for the idea. But what are the incentives.
Has Orange sat up and smelt there own a**e recenlty.
Hello T-mobile are thrashing them, O2 are going to change the tarriffs next month I wounder if there called Mouse, Rabbit, Monkey, Elephant.
3 have superb deals, Ok Customer care is none but there network is so far a lot lot better than it used to be.
Voda donest really do much in deals, Just hoping that there name says it all.
People i have spoke to think they have lost the plot, A few of the staff think that they have too.
So Orange have changed the tarriffs to offer us the customer a better deal, Ok there not he cheapest (No Sh*t there)
But in line with every one else, Billing will be £1.50 if you dont pay by DD its £3.50 For a Delivery report on SMS / MMS well im sorry thats now going to cost 1p a time, Oh SMS has gone up to 12p, Calls out side of the bundle is 12p for Orange and Landlines, but cross network will now be 25p.
How about being out of the line and doing something differerent, this is what Orange used to do best!! Changing the mobile world.
Now like I say the futures no longer Orange.
They are now in rankings as of December 4th out of our 5 networks.
Info gained from
http://en.wikipedia.org/wiki/List_of_mobile_network_operators
We can only wait and see.
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Posted: 2006-03-28 23:39:02
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My boy-friend is considering to upgrade his contact soon and go to Orange online direct for tariffs as they provide better deals on xmins and inc texts then the Orange shop where he orginally got his contract from.
At the moment he is on the 120 xmins which is £25 per month but is also paying for 120 text bundles (£8 per month) as no text was included in the contract and tariff which was a 12 month contract. He does use all his xmins (sometimes goes over too!) but he also does alot of texting so the tariff he's on won't benefit him any more. Plus he was also paying quite high phone bills too. So i recommended him to go for one of the Orange direct tariffs (i'm on 300 xmins and 500 texts). He's thinking to for either the 200 xmins and 500 texts for £30 or or 300 xmins and 500 texts for £35.
I've already upgraded in Janurary with Orange Direct (which i was orginally on when i got my contract) so no need for me to worry till i next upgrade but my boy-friend is wondering would these new New Pay Monthly Tarriffs affect both the Orange shop and Orange direct and exisiting upgrade customers?
Regards,
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[ This Message was edited by: Frubin on 2006-03-28 23:41 ]
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Posted: 2006-03-28 23:59:55
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