>
New Topic
>
Reply<
Esato Forum Index
>
General discussions >
General
> Whats going wrong at Orange?
Bookmark topic
On 2007-07-11 16:08:11, kokoko wrote:
i have just put a claim in using orange care for n95, i should receive it 2mo morning btw 9-1 if im not there to collect i will be charged £13 on top ov the £15 excess lol i hope they give me a handset that works
it wont be new it will prob be just like mine wont work or is dirty, watch out for the lake of mud that comes out of it lol
--
Posted: 2007-07-11 17:35:06
Edit :
Quote
orange always replace your broken handset with a refurbished one, do feel sorry for you.
--
Posted: 2007-07-11 18:49:23
Edit :
Quote
I remember too years ago i was with Vodafone and my W900i died on me. That same day took it into Vodafone shop and they sent it away and re flashed the software. Now they said it would be a week and to my delight it came back a on the exact day they said it would fully working and they even send you a text to tell you how your phones repair is progressing and also a text when its back. So i say compared to Orange when i used to have replacement phones sent to me by them they used to look new but they were always faulty. I would say Vodafones repair service is the best. Though it was a while ago hope its not worse now.
This message was posted from a 6300
--
Posted: 2007-07-11 18:59:48
Edit :
Quote
On 2007-07-11 12:49:23, xboxman wrote:
Does anyone know if the post address is the same as on my bills?
No it's not!
ORANGE PERSONAL COMMUNICATIONS SERVICES LIMITED
ST JAMES COURT
GREAT PARK ROAD ALMONDSBURY PARK
BRADLEY STOKE BRISTOL
BS32 4QJ
is where you want to send it..
Attn: Sanjiv Ahuja..
He is the CEO so it'll go to the exec office and they will sort it pronto
or........
I'm not advising this... but...
08708700862
is Orange exec office
Or...
you can go the proper way..
Customer Correspondence,
PO Box 10,
Patchway,
Bristol,
BS32 5BQ
or...
If you want to write to Mr Ahuja...
50 & 52 George Street
London
W1U 7DZ
is where the man works
I suggest the London address with a recorded delivery letter...
they have to by law reply within 14 days!
don't forget your mobile number and account number on the letter
good luck matey!
--
Posted: 2007-07-11 19:23:33
Edit :
Quote
i claimed orange care on k800 when it was new and i received a brand new handset must bcoz they had no refurbs
--
Posted: 2007-07-11 19:45:48
Edit :
Quote
^^^ less than 28 days you get a BNIB phone....
--
Posted: 2007-07-11 19:54:29
Edit :
Quote
WOW that is so bad, you've been so patient i would have well lost my rag by now. I would say that you want to cancel there and then regardless of whats left on the contract for FREE! Anything is worth a try after that all those premium calls aswell, good luck with it.
--
Posted: 2007-07-11 19:57:56
Edit :
Quote
I'm getting ready to have a benny at orange too...
I changed my GPRS bundle last month and the lady said sure that's fine it'll be done today....
found out my old one was removed but my new one not put on til my next bill date...
so that's about 20 days of being charged £3 per meg....
not seen my bill yet! :/
will be a letter dispatched to Mr Ahuja... I'll be getting me lots of free data from them!
--
Posted: 2007-07-11 20:08:19
Edit :
Quote
I'm just about to blow my top at them as well. Trouble is, unlockings are done from India and I get no joy as they must be reading from a prepared script. I ordered an unlocking 15 days ago and have I seen it - no way! I rang two days ago and after trying to fob me off, they said I would have it within 48 hours. That's up in 7 minutes time. So much for the 7-14 days they said it would take.
The annoying thing is I ordered another unlocking on an upgrade two days ago and I wait with baited breathe for that one. I'm going to threaten to send the phone back and cancel my upgraded contract if it does not appear!
Useless company, I mean, I'm paying for the flamin' thing!!
Doug
--
Posted: 2007-07-11 20:57:00
Edit :
Quote
Gave them a ring..... 7-14 working days - doesn't include weekends! Oh, why did no-one tell me that? Given them to Friday and then its the phone back and intended contract cancelled. If I leave Orange then in turn will both my wife and daughter. Certainly got their interest - and a UK call centre!
See what happens
Doug
--
Posted: 2007-07-11 21:29:00
Edit :
Quote
New Topic
Reply
