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< Esato Forum Index > Sony Ericsson / Sony > Symbian phones > "Back up cancelled by mobile phone" error message on P1 Bookmark topic

I had this problem with .22 also - although i'm running in vista, I don't know if this had affected it. I know that after the firmware update it was fine.
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Posted: 2007-10-06 21:48:34
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You're right cadcad.

I have uninstalled the PC suite on my PC. I've installed a "fresh" PC Suite for Smartphones 1.3.22 and tried a backup three times and each time, it was a failure.

I have uninstalled version 1.3.22 and from my SE P1i CD, I've installed Sony Ericsson PC Suite for Smartphones, version: 1.3.19 and it works like a charm.

I will perhaps try the firmware upgrade...

Many thanks to everyone!
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Posted: 2007-10-06 22:12:23
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It's me again!

Hum... I've tried on another computer. I've downgraded PC suite to version 1.3.19
and I have the same problem.

So here is the situation:

- On computer 1: version 1.3.19 corrected the problem
- On computer 2: changing PC suite version has no effect. Still have problem with backup interruption.

BUT I now have a backup so I could try the firmware reinstallation...

I must admit that my PC are somewhat special. Computer 1 is a Mac running in PC mode under Bootcamp and PC 2 is another Mac running Windows under Parallels desktop.

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Posted: 2007-10-06 23:24:38
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i still cant get it to work. i uninstall .22 and installed .19 from the cd. uninstall advanced call manager and handy safe (used to hang at the point.). it just give me the "mobile phone not responding" about 60% of the way everytime. i really dont know what to do anymore.
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Posted: 2007-10-07 08:44:55
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so i found out what my problem was. its the usb ports on my laptop. i came to realized this when i spent 8hrs trying to unlock my iphone. my usb ports arent able to keep a good connection all the way thru. so randomly or during really extensive use like a backup it drops connection. i installed .19 on my desktop and it backed up beautifully with no interruptions. so if you guys were having the "mobile phone not responding" double check your usb ports. im running xp pro on both my machines by the way. i cant confirmed the .22 or the advanced call manager since i didnt have those installed during this working backup.
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Posted: 2007-10-07 09:07:49
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that's a good news, i will try on my desktop later!
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Posted: 2007-10-07 11:11:09
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Interesting. I hadn't thought of that. When I first attempted the backups I did so at the office, using the USB port on the side of my laptop. I'm sure that when I did the unbrand and update i used on of the ports on the back - which i also used to attempt the backup again.
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Posted: 2007-10-07 22:19:46
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I've come across this problem as well recently. It is something which happened with my M600 and P990 and for those phones, unchecking the backup for the Unified Box always solved the problem. I've never really understood what the Unified Box is so I don't know how important it is to have a backup of it. I haven't tried if this solves the problem on the P1 as well.
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Posted: 2007-10-08 14:28:00
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Just tried unticking the backup for Unified Inbox and the backup went through without any problem so it works for the P1 as well. I then tried backing up the Unified Inbox by itself and again, the backup failed. What is in that Unified Inbox??
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Posted: 2007-10-08 14:51:11
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Its your messages, SMS, MMS, Service messages etc. Everything except Email (which still have their own folders).
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Posted: 2007-10-08 16:01:55
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