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I always try and send everything special delivery now. Recorded delivery is good but your limited to £36 maximum in compensation and confirmation is only available after the item has been delivered. Special delivery is insured up to £250 unless you enhance it. Had to make a claim before as well and it took ages to get any sort of reply and compensation.
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Posted: 2008-10-31 01:22:00
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Special Delivery is insured up to £500, not £250, I believe. The problem is the time it takes to get your money back - can be months! And then you might only get back 10 first class stamps.
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Posted: 2008-10-31 09:19:59
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So what've we all learned?
Use a damn courier! They cost a limb or two - but at least they're not going to steal anything!
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Posted: 2008-10-31 09:47:18
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Have you seen how couriers handle items, especially small items like phones? They get chucked on and off the vans and get heavier items put on top of them. I have had more stuff destroyed by couriers than I have by RoyalMail.
It is a lot easier getting compansation from a courier normally though.
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[ This Message was edited by: jcwhite_uk on 2009-11-16 12:36 ]
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Posted: 2008-10-31 11:24:12
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I've never had any problems with items I've had sent and received by companies like ParcelLine/DPD and UPS. And as you mentioned, claiming from a masssive company like UPS would be a hell of a lot easier than RM...
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Posted: 2008-10-31 11:57:58
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UPS do seem to be better for protecting goods as their vans are shelved normally and they seem to be better at handling them. They also seem to be expensive and in my experience their drivers are the grumpyist courier drivers I have ever met (and I have dealt with lots of couriers)
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Posted: 2008-10-31 13:08:33
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