Network operators : Europe : New Customers .vs. Existing!
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Ideal way of showing you guys retentions today.
My Mum has been on a O2 12-month contract for the last 2 years, and it's due for upgrade (has been for a month or so).
Now, O2 don't do 12-month anymore, and she doesn't use her phone hardly at all, infact she gives the upgrade to my Dad each year lol.
It's also worth pointing out she was on my anciently-old O2 50% staff discount I haven't been able to use since she had it 2 years ago, and I'll never see it again now they've changed the rules. So bear in mind, rather than putting her at an advantage with the upgrades team, it actually puts her at a DISADVANTAGE, as they won't offer her any discounts because she's already spending next to nothing as it is!
So, she spoke to them on behalf of my Dad today (cause he wants the phone), and this is what they gave her:
- Taken off my staff discount
- 40% discount off the line rental
- 400 minutes, 1000 texts, unlimited O2 to O2 calls
- LG Renoir for £149.99
- Line rental comes to £18/month for 18 months (thats only 50p more than she's paying now!)
Now, my Dad didn't mind paying for the phone, so thats a resonable deal on the tariff at least, given if they hadn't gone through to retentions then staff account were saying not only would she have to move to 18-month but she'd lose the discount and go on one of my 30% discounts instead.
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Posted: 2008-11-13 20:08:02
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