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Right time to add my (bit) to this thread.
What you need to do is call o2 cust service on 202 from your mobile phone. Since the phone was bought online, o2 cust service will have a record of that. They will fax it down to the store your in, so the store can send your handset off for repair. What to do is, go into the store, call o2 cust service from the store, get the fax number of the store, and ask the advisor to send proof of purchase of your mobile to the store your in. The store will get this, and then they will go ahead and book your handset in for repair.
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Posted: 2008-12-27 23:29:33
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Final update.
Got a text from o2 yesterday to say phone was back from repair centre and ready for collection.
Called at my local store today and picked it up, NO CHARGE as was covered by my contract and no mention of providing any proof.
Not sure what they did to it but was assured it had been away and came with a covering letter saying the fault had been identified and repaired and had also had the softwear updated.
Am astounded at the level of service, it took 6 days from taking into store to being repaired and ready for collection and all this with a weekend and New year holiday, way to go o2 !!
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Posted: 2009-01-03 16:11:23
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A nice end to the story, and 1 up for o2.
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Posted: 2009-01-04 17:02:31
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Please don't tell me O2 use Anovo??
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Posted: 2009-01-04 18:40:53
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Whats Anovo ? my receipt gives no details, just says o2 repair centre.
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Posted: 2009-01-04 18:47:29
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Yeah, we still do (Annovo is our repair centre, covers the whole of O2-UK, 'tis in Norwich), and despite a few complaints here and there their not as bad as they once were. I remember them in The Link days and yes, they were shite lol
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Posted: 2009-01-05 00:23:06
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