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02 said they'd text mine out within 48hrs but it never arrived so I rang them and they gave it over the phone. The advisor who I spoke with on first account done a balls-up apparentley.
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Posted: 2009-01-14 19:55:00
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hi miss
how are you?
you i wouldnt be surprised if they happen to not do it on purpose if you know wot i mean
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Posted: 2009-01-14 21:06:19
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On 2009-01-14 17:34:02, lukechris wrote:
O2 texted me mine, btw, if they wont give it you, say watchdog
Oh please, do you really think anyone cares if you say that? Boo-bloody-hoo if Watchdog do a report, the staff on the phone will most likely snigger that your dumb enough to think that will some how scare them...
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Posted: 2009-01-14 21:58:53
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Actually yes your right Watchdog would not take it seriously as its not really a big deal. Also the data protection act covers them so they have both legs to stand on. O2 dont have to give it you over the phone. Watchdog take on more serious problems than that.
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Posted: 2009-01-14 23:06:00
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no i wouldnt go to wathdog over it its just that i felt i was being lied to when my sister got her pac last week from o2 instantly
maybe she got through to someone higher up or something
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Posted: 2009-01-14 23:08:25
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I didn't mean Watchdog wouldn't take it seriously, I meant O2 wouldn't take that kind of threat seriously, why would they?
And as for being 'lied to', I wouldn't have said that, I think it just depends on who you get and how well they listened to their training. We're all human and we're all different, and we all make mistakes. I'm constantly going around correcting my colleagues because they think what they're saying it correct.
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Posted: 2009-01-14 23:11:14
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i apologise if i offended you obviously some people are trained differently and im sure you do your job well
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Posted: 2009-01-15 00:12:00
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But at the same time Watchdog would not really take it seriously as its simply not really a major issue? If the network sends it in the post and has a policy not to give it out over the phone then they are hardly doing anything wrong now are they?
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Posted: 2009-01-15 00:48:00
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On 2009-01-14 21:06:19, gabbyevs wrote:
hi miss
how are you?
you i wouldnt be surprised if they happen to not do it on purpose if you know wot i mean
Hi Gabby
Im great thanks will be after the 16th anyway
btw all this happened to me 16mths ago I was completely stressed trying to leave o2 and yep I rec this advisor did it on purpose to get me to stay,
when I rang them back 48hrs later the guy didn't seem very happy at the first advisor maybe she got the sack who knows lol
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Posted: 2009-01-15 00:58:10
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Did you manage to get the pac over the phone?
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Posted: 2009-01-20 08:48:41
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