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I've been with O2 for about 4/5 years. Never had a problem, customer services have excellent everytime I have called. I have had my broadband with them since december and not had a problem, actually faster than they said by 2MB
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Posted: 2009-06-06 18:09:25
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Although I like 3UK value I would not go back to their network its piss poor for reliability. Maybe in another 5 years when its better. I do though think some networks have taken on more than they can cope with. All of a sudden the mobile networks are doing mobile broadband(though can hardly be called Broadband) and home broadband. And the networks are not always coping with the extra pressure with untrained staff. Though O2 I hear have had recently a 92% customer satisfaction rate in a report for their home broadband. Thats impressive. But at the same time I read on forums so many people complaining about it and all the other network with dreadful broadband speeds. Orange were rated worst then were later rated as best. Then O2 were rated best then Vodafone and T Mobile. Just makes me wonder who really is best and who is conducting these surveys? In my experience its where you live is where your broadband or mobile broadband is going to be best. Where I live Orange is my choice for mobile broadband its very fast.
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Posted: 2009-06-06 18:18:00
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I have a blackberry, and an x1 with o2...

For blackberrys they are positively brilliant in my opinion. When I switched from orange to o2 for BIS services, I had a few problems - 6 hours of phone calls to Orange and got nowhere; a 15minute to phone call resolved all...

Regarding the repair stuff you said, O2 said to me (and have honoured it for few of my mates) that if a problem with a BB occurs, because Research In Motion like to do all their repairs in-house, o2 will organise a straight swap for a new handset...!

Another positive with o2 is the Unlimited Blackberry Worldwide Roaming package for £23.50 a month (+£10 if you don't have UK BB plan with them) - compared to other networks this is seriously seriously cheap - Vodafone, for example, charge £6 per mb!!!!

However, every network has its problems and one of mine with o2 is the very scarce reception problem and occasional sim-card issue... That brings me to another positive - the free sim card so if you lose your sim card, you can go to an o2 store and get a new sim free... Orange charge £15, T-mobile charge £10 but o2 do it for free!

As per above poster, avoid CPW... the salepeople are leeches, they mis-sell beyond belief, and its just not worth the hassle!

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Posted: 2009-06-08 04:39:30
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I’ve had hardly any problems with o2 except one. I bought an Iphone 2nd hand, within warranty and i took it into the o2 shop. I explained the battery life was unacceptable and could they replace the handset. They refused, told me that my warranty was void and I’d have to pay in excess of £100 to get a new battery. I almost swore at the guy but then bit my lip and walked out there and then.

The same day i went into the apple shop and thought I’d try my luck there. I talked to one of their "genius" employees and she tested the phone and thought it was really low so she popped into the back and gave me a BRAND NEW iphone. I explained what o2 said and she just explained it was an excuse to fob me off, and it was no problem to replace it.

Only miff I’ve ever had, oh and nearly being charged £5,400 for overusing my "unlimited" bolt-on.

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Posted: 2009-06-14 13:44:00
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02 has always been great to me
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Posted: 2009-07-31 12:08:07
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Epic O2 incompetence!

I NEED HELP. After numerous epic fails and broken promises by O2 in generating a printed accurate balance on a now unused account so I can have it closed, O2 finally put a figure of £300 due on my account in an email (so I have evidence), even specifying this as a “one off payment”. I paid the outstanding amount in full within 24 hours. O2 then CLOSED the account as agreed. Case over.........not.

Imagine my jaw dropping when a letter arrives from a debt collector, not O2, saying I owe O2 OVER £1600! O2 obviously think two off payments are the norm.

I have now gone to the telecommunications industry ombudsman but I'm concerned that the ombudsman website says they don't accept every case. I fear now that the apparently incompetent O2 have hired a competent company to do their work.

TAGS: failure, hopeless, worst, Otelo, crazy, ludicrous, stupid, disgusting, morons, anger, frustration, UK, never, use, worst, company, ever, award, price, comparison, hopeless, not, OK, poor, dodgy, scam, by, O2, worst, experience, of, my, life, complete, lack, of, communication, business, incompetence, wrong, practice, sucks
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Posted: 2010-07-17 10:33:42
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Come September i'll be cancelling my contract with O2 after being with them for nearly 10 years (joined them when they were bt cellnet so basically from the start.) Have had enough of the network problems (mobile internet mainly) and sim faults. Will be moving to giff gaff.

This message was posted from a J10i
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Posted: 2010-07-17 11:21:25
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Giffgaff uses the o2 network

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Posted: 2010-07-17 11:45:20
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Yes I know that but they work out cheaper for us than the O2 online tariffs we're on atm. I would have gone with Vodafone but there's no signal where we live unless we go upstairs and lean out of the back window. Plus giff gaff don't use numpty O2's customer service staff.

This message was posted from a J10i
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Posted: 2010-07-17 13:09:54
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But with GiffGaff using O2 won't you just still have the same problems? I am the same with Vodafone I have GSM where I live but can be patchy downstairs but no 3G which for me where I live is a deal breaker I would love to stay with Vodafone otherwise
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Posted: 2010-07-17 18:13:44
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