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Yeah that's exactly the same with me, I'm on 3.0 too
I might ring them up tomorrow and try using it as an excuse to quit my contract, today 6 people texted me before 1 but they only started coming through at half 5 so with that and the internet problem I think I have the right to complain
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Posted: 2009-08-23 22:29:24
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londonlad123 Posts: > 500
I dont have the text message problem. That ones quite bad. My reception at home is pretty poor though. I've been out of contract for a while now waiting for a good phone (other than the iPhone) and they just havent bothered. No omnia HD, htc hero or even n97. No point upgrading to a new iPhone because they expect you to start a new contract as a new customer not one who's been loyal for years. I think now that the others are supposedly getting the iPhone, o2 may be losing plenty of customers. I'll be one of them.
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Posted: 2009-08-24 00:02:01
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On 2009-08-23 15:27:18, jcwhite_uk wrote:
On 2009-08-23 15:16:23, dizzybee wrote:
Orange is shit.
Thank you for your constructive comment. At least explain why.
Well if you were ever with them you'd know why. Yeah signal is good if your in an area where it's good. Service is terrible, that answer phone woman annoys me so much, customer service appauling, etc.
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Posted: 2009-08-24 20:03:28
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I found their retentions line to be absolutely top notch, must have spoken to about 10 people in total when upgrading and all were very friendly and offered great advice
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Posted: 2009-08-24 21:33:37
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TEXT FUUUUU
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Posted: 2009-08-24 21:38:34
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Search for consumerfocus and get advice there. Its the new complaints site. You also have to officially register a complaint(s) with O2. Make sure you do. Not enough people complain these days which is why we get treated like crap. Complain all the time.
This message was posted from a C905
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Posted: 2009-08-25 05:28:43
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True. When i had constant problems on O2 i complained every day until it was sorted. There were constant network problems in my area then after complaining every day they finally realised there was a problem and it was sorted. For a while. Then it happened again. O2 kept saying there was no reported problems with any of the masts in my area. Then they sent engineer out and all of a sudden 3G started working.
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Posted: 2009-08-25 12:45:00
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