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I went to few shops few days ago to buy a T290i battery, i asked them,"Give me a T290 battery", they said,'we need the phone, we are not too sure which one is it.' COME ON!!
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Posted: 2009-09-25 18:44:00
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I think most staff are trained to sell but they are not product trained
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Posted: 2009-09-25 18:48:00
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crossmatched Posts: > 500
On 2009-09-25 18:48:00, Bonovox wrote:
I think most staff are trained to sell but they are not product trained
true mate.
it is a sad fact.
being the ambassadors,
sales staff should be knowledgeable enough to provide basic info on
handsets.
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Posted: 2009-09-25 18:57:07
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Its bad really. Its the same about me working in the hotel where I work. I can sell a room but I also have to know what our company product actually is. Or any sort of job really you should know the company product. Makes sense
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Posted: 2009-09-25 19:53:00
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You can't expect every employee to know everything about all products. But some basic knowlede is something we should expect.
On the other hand. You, as the consumer should do the investigation before going to the store. Some of the largest retail stores in my country are always pushing Sony DSLR cameras and never Canon or Nikon. Not because Sony give most value for the money, but because the best selling store clerks have the chance to win a Sony camera at the end of each month.
I always do my investigation and read reviews on the Internet before buying stuff over a certain value.
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Posted: 2009-09-25 22:01:15
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@laffen: once i was testing a mobile phones seller and asked him about a w300. He told me the phone had a 2mp camera. I asked him again and he said the same. He was so sure about it. So, he could have sold the phone as a 2mp camphone to another customer and the customer would be thinking he/she has got a phone with such a camera.
Imo, that's a basic knowledge he should know.
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Posted: 2009-09-25 22:12:15
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I always read reviews too and do my research but also Esato is a good place to know alot of things too
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Posted: 2009-09-25 22:46:00
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crossmatched Posts: > 500
same here. i want to arrive at the shop equipped with knowledge and fair background of what i want to buy.
that is why i do my homework by researching reviews on the net.
my concern is that not every consumer is LIKE US who would spend time to read reviews.
some consumers are gullible, fickle minded or impulsive.
And when that gullible-fickle minded consumer meets a sales rep who is deficient in product knowledge - then the equation for a regretful purchasing is made. The buyer would end up buying something that he really doesn't like or plan to.
The sales rep should guide a "blind" (from specs and info) customer.
but what if the sales rep is blind too?
then that would cause an accident - the blind guides another blind.
[ This Message was edited by: crossmatched on 2009-09-25 23:53 ]
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Posted: 2009-09-26 00:47:58
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@Kabayan: you made my day, its the same thing thats happening in baguio. majority of the salesperson here are useless in terms of technical information knowhow. i did what you did last time and i ended up arguing with almost the entire personnels just to try to disproving me
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Posted: 2009-09-26 05:11:08
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They give me the security knowing that if ever I'm out of job, I can have theirs at any given day with such lack of knowledge. I once asked a sales guy what's special about the W902 as it was touted as the first Cyber-Man hybrid and without any effort to sell the darned device he said it's the same as all Walkman phones. I mean he could at least say it has 5mp camera on board which probably means he's not even aware of that
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Posted: 2009-09-26 18:17:31
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