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yeh, im in the same boat as evoke... new orange contract with orange care.... i got my phone from the Orange Shop and the scrutty little bitch that signed me up didnt mention anything like this when i took out Orange Care ...
i would like to know what insurance cover we actually get with Orange Care then. Cus right now it seems that we are paying them for no cover at all.
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Posted: 2003-05-04 16:54:00
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parvski u phone em m8 coz i really cant be arsed
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Posted: 2003-05-04 17:10:00
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rang customer services... lady cant confirm anything right now and advised me to call back on tuesday... she said that the only 3 fones excluded from the Orange Care service are:
Nokia Communicator
Trium Smartphone
some other shit brick...
She pointed out that this list seems quite old (no shit!) and would probably be updated.... but it is very unlikely that the p800 will be included.
so, guess me av to wait till tuesday for a deff answer!
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Posted: 2003-05-04 18:55:00
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If you pay for Orange Care, then you are covered. Simple as! That's why "the scrutty little bitch" advised you to take it.
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Posted: 2003-05-04 19:24:00
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cat975, huh? what you sayin'?
k.
[ This Message was edited by: Kuma on 2003-05-04 19:05 ]
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Posted: 2003-05-04 19:57:00
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The P800 is not classified as a smartphone for insurance purposes with Orange Care. The cover applies to it in just the same way it would any other phone. As of March 1st, all upgrading Orange customers who previously had 12 months free inclusive Care, have it no more. Much the same as Care is not included for new customers subscribing after October 1st.
No, they are not breaking the law. Please, be serious, stupid as some of their CSRs may be, do you not think that their legal department ight just have that covered. Care was never a contractual right - Orange giveth and now they taketh away.
However, Orange often give you the option to take 'Emergency Care' for a one-off premium of £30 and a 12-month subscription to Care, even after you have reported damage. Definitely worthwhile if it's a P800, obviously!
Good luck with your respective claims, parvski and evoke, but knowing Orange, I'd rather you than me!
Dave
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Posted: 2003-05-04 20:51:00
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@dave_uk i'm not claiming all i was concerned about is wether or not i was covered.. tbh from all the responses so far im still not sure what everyone is talking about.
as far as im concerned i have taken out insurance in good faith and have a certificate so if i need to claim then they cant argue with me
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Posted: 2003-05-04 21:09:00
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According to the bloke I spoke to lastnight the P800 is not covered cos it is a smartphone.
But All I want is a new phone for free, but I am cheesed with Orange cos they did not make it clear about the insurance (or lack of).
[ This Message was edited by: Kuma on 2003-05-04 20:17 ]
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Posted: 2003-05-04 21:16:00
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@evoke
Don't get me wrong, mate, I didn't think you were - was just trying to give ppl accurate info to help, and to prevent ppl being fobbed off by Orange, as they have been doing for years!
If they sold you Care on a P800 specifically, and not just that it carried over from an upgrade, I'm sure you're covered and they'll replace it. If not, seems you've got a pretty good case.
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Posted: 2003-05-05 03:13:00
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I managed to get my money back !!! (well some of it)
I spent maybe 3 hours on the phone, bouncing from one "helpful" person to the next, I even got cut off a couple of times too
Basically I was meant to pay £85 + vat (makes it £100) for emergency insurance and then paying the monthly £3 (I think it is).
I managed to finally get through to an understanding person and I explained my situation to them again and explained to them that I pay a small fortune and that other companies would love my business and it is not as if we don't have a choice...and they finally agreed to give me back £50
I reluctantly accepted, I was happy to get that cos I could not be bothered arguing anymore.
K.
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Posted: 2003-05-06 18:24:00
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