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Jalu,
Does this mean the man with the lanyards is back in town?
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Posted: 2003-05-07 00:52:00
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This means the man with the lanyards has not yet left to pick up the lanyards and as such is not the man with the lanyards just yet
I'm going over on the 20th, back around the 25th (it's late and I really don't have the energy to dig up the flight tickets) and shall fill you in with all the details at that point
Jalu
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Posted: 2003-05-07 02:04:00
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Wicked mate. I really didn't intend to get your flight details!
Have a good trip!
Dave
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Posted: 2003-05-07 02:53:00
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Jalu have a great time over there hope everyting goes Ok for you.
I have been with Orange for 4 years now and have been with all the other networks at some time, and I find Orange to be the best by far. Their customer services is second to none, and as for early releases of phones, well I would rather get one that works and have the Orange logo on it, than an early release that is so buggy you can't use it.
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Posted: 2003-05-07 11:05:00
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Well over the past four or five years I have been with Orange and Vodafone mostly (plus a very brief stint with btcellnet many years ago - I don't like to talk about that though!) and I think that although Orange used to be the best of a bad bunch by virtue of them being generally cheaper, I found that Vodafone (with Voda Ltd as the service provider - not singlepoint!) were best if you didn't mind paying a bit more. I recently moved back to Orange because I couldn't afford the extra expense of Vodafone. However now Orange are hiking prices up and doing other anti-social things (like upgrade policy changes, scrapping free 0800 on ovp virgin etc.) and so I don't think there is much difference anymore.
As for Orange Customer Services it varies enormously - one person you speak to can be incredibly helpful, polite and efficient, while the next you speak to can be a complete idiot who doesn't know anything and is generally incredibly unhelpful. A frequent expression I come across when discussing OCS is to use the rule of three: phone them up three times and take the average of the three different answers you get
Orange are fine as long as you want to do things which are within their narrow list of things they can do. If you want something out of the ordinary things can become extremely difficult and for no good reason at all - sometimes I think the OCS people enjoy being awkward!
Just my experiences anyway - if indeed they do get the T610 first then I might forgive their faults for the time being
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Posted: 2003-05-07 15:05:00
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Quote:
On 2003-05-07 15:05, simon69c wrote:
...snip...
A frequent expression I come across when discussing OCS is to use the rule of three: phone them up three times and take the average of the three different answers you get
...snip...
Thats a philosophy I use with most customer services these days. The problem is what to do when you get 3 different answers!
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Posted: 2003-05-07 15:24:00
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quote:
free 0800 on ovp virgin etc
Why blame Orange? It's Virgin that are doing it.
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Posted: 2003-05-07 16:11:00
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@simon69c
do agree with you if you have had a bad experience with a customer services dept or just not got the answers you need then you do get put off using the company.
the 3 rule is pretty good for most customer services depts.
i suppose they dont get paid mega money and probably have to put up with a lot of daft questions so when people who phone up and have a bit of knowledge on a topic they just get lost as they arent us to it (not all but some)
guess you use what works for you and at this pointin time orange work well for me in terms of service and contracts
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Posted: 2003-05-07 16:39:00
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Orange are the most expensive operator out there! Take for example
Talk 60
Text 120
Orange - £27
Vodafone - £15
Even 02 for example:
500 msgs, 100mins - £25
I am basing this on minutes to any network which i am guessin most ppl are on. Orange are clearly the most expensive.
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Posted: 2003-05-07 17:14:00
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@jonbob
Actually it isn't Virgin's fault - their policy on 0800s hasn't changed. In fact OVP Virgin used to give you a better deal than you should have got - on real Virgin only a specific list of 0800s for charities were free whereas OVP Virgin gave pretty much all 0800 free (except for known calling card services).
Ok so Orange were being particularly nice (in relation to the other networks) for offering pretty much universal free 0800 - but it was a major reason for me rejoining Orange in the first place. Only a couple of months after doing so they've moved the goalposts. Just because everyone else in the UK mobile world charges for 0800s doesn't doesn't make it right!
Anyway - now OVP Virgin is worse than real Virgin coz they don't even give these charity numbers for free either. I do hear that Orange will be mirroring Virgin's new 3p on-net SMS tariff change though so it isn't all bad. Pity I'm no longer on OVP Virgin to take advantage of it!
@gemini
Yes they are the most expensive with the new Your Plan tariffs. The old talkplans were much better value (and most included free Orange Care for example). Don't forget though that Orange mirror a wide-range of competitor tariffs on their OVP (Orange Value Promise) scheme so you get the better value of other tariffs with the other ?benefits? of being on Orange - like in theory good customer service
Why anyone would be joining Orange now with the Your Plan schemes is beyond me - there must be very few users who would actually be better off on them. I expect it is just unawareness of the OVP tariffs that does it.
[ This Message was edited by: simon69c on 2003-05-07 16:32 ]
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Posted: 2003-05-07 17:22:00
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