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> T610 and HBH-30 crackle noise problem
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Restart ur phone and try again...
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Posted: 2003-06-30 07:31:02
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there are a few noise issues with the T610 when used with a Bluetooth Headset (not related to the T610 hiss).
Take it to the service centre
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Posted: 2003-06-30 08:32:13
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Any idea what they do?
Because the noise can be only heard in a quiet room for me, and when i take it to the service center, its a bit noisy, so they end up saying the headset is fine.
They either act ignorant because they do not have a solution or what. Did u have bluetooth static and it got fixed? If you did maybe you could tell us what did u tell the service center and how to go about it.
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On 2003-06-30 08:32:13, JForce wrote:
there are a few noise issues with the T610 when used with a Bluetooth Headset (not related to the T610 hiss).
Take it to the service centre
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Posted: 2003-06-30 09:06:50
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Well - I've replaced my HBH-30 with a HBH-35 in the hope that it would stop the crackle on the T610...
Guess What - it doesn't. So something is definately wrong with the T610 and SE Bluetooth headsets.
What is weird is that I've seen some posts from people who are using non-SE BT Headset and they say they don't have a problem....Surely it can't be just SE headsets that have this problem on the T610.
I'm not sure what to do now..my T610 is working great apart from this BT Crackle problem.
Mark.
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Posted: 2003-06-30 09:38:42
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I have a HBH-30 BT headset and a T610, and have exactly the same problem. I had my handset swapped last week by my service provider and the new one is even worse!! The crackle is soo bad sometimes, I cannot understand whats being said! I emailed SE about this see below:
My email :
I recently purchased a T610 on the vodaphone networt. I have aready returned the phone and had it replaced by vodaphone as it didn't seem to work very well with my HBH-30 Bluetooth headset. The problems that I was having are that it crackles very badly, and kept loosing connection. I got my new phone through this morning, and guess what.....exactly the same, but worse!
It is not a fault with my headset as this works perfectly with my T68i. Also there seems to be a lot of hiss from the earpiece on the phone when making calls.
Other than that I am pleased with the phone
Please advise
SE Reply :
Thank you for contacting the Sony Ericsson Customer Care Centre.
In regards to your enquiry, we have been made aware of a hissing problem with this particular phone, as a result of this we have introduced a one day repair, this will mean sending the phone into are repair centre. we have enclosed the postal details for our advanced repair centre 'Celestica'.
You should send the handset only (keep the SIM card and battery, unless you have been advised that it is a battery fault) in a padded envelope by special delivery (which insures the package for up to £250 and also ensures next day delivery).
We currently have a turnaround time of 7-10 working days.
You should include a brief note including the following information :-
They basically ignored what I was saying about my Bluetooth Problem and just mentioned the known problem of the hissing. To be honest I am thinking of going back to my T68i as I use my BT headset more than the phone itself.
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Posted: 2003-06-30 09:56:13
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This info is only starting to filter out into the SE world. Specifically, they have just become aware of an issue with the T610 and the HBH60. It may also be a problem with the other models.
Im surprised the customer care centre didn't know about it to be honest. They should do.
All the info I have is that it needs to go into the service centre, both units.
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Posted: 2003-06-30 10:08:57
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Week 23 T610 R1A firmware + HBH-15... no problem.
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On 2003-06-30 10:08:57, JForce wrote:
It may also be a problem with the other models.
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Posted: 2003-06-30 10:42:55
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I have spoken "again" to the trained monkeys at SE today, and once again they say "we have not been made aware of the crackle issue". The IDIOT that I spoke to there, well there were two.. the first one a woman said.. lets go through the menus on the T610, if you go into connectivity and then bluetooth and change the mode to "automatic", I replied... there is NO automatic on the T610. !!!!!!. Then I spoke to the monkey trainer a man, who after offering 0.05% help, went on to say that the automatic mode was removed from the T610 in order to make the voice answer on BT possible, I replied.. it works fine on the T68i with automatic, and he said.. "voice answer doesnt work on the T68i"
PLEASE !!!! - trained monkeys could probably do the job better than the people they have on the phone !!!!
I have emailed SE just now to ask if they know of a fix to the crackle.. will see what they say "if anything"
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Posted: 2003-06-30 13:01:04
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onezone
Can you give me the telephone number, I will give them a ring too. In my opinion this is completely unacceptable as the handsets are advertised as Bluetooth enabled. If I cannot use my bluetooth headset with this phone then in my opinion they are in breach of the trade descriptions act.
I have had 2 of the T610's so far, and neither are usable with my HBH-30 headset but it works perfectly with my T68i
[ This Message was edited by: Marley on 2003-06-30 12:53 ]
[ This Message was edited by: Marley on 2003-06-30 13:17 ]
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Posted: 2003-06-30 13:51:52
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Same problem with my HBH-60and T610.I've send a e-mail to SE Belgium.I'm waiting for an answer.Keep you informed........
Greatzzz
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Posted: 2003-06-30 14:21:58
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