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They said that the best tips is to be yourself ( for the interview )
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Posted: 2003-11-18 22:06:19
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yea be yourself... it helped me that time i got jobb in a mobile phone shop, that i had a little bitt knowlege about every service the operator, you want to work for, could give a person. something like what is GPRS , UMTS, and staff like that.. that is very important. and of course knowlege about phones..
cheers
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Posted: 2003-11-18 22:17:02
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i know this is going to be out of place-but stop moaning about the shops, i know some are bollocks, but if you know that dont bother going into them.. simple.
the majority of the time we are having to sort out other peoples problems which as you all know take time especially as we have to phone up customer services as well. today for example. 25 minute wait to set up dd for a woman, then another 25 min to make a payment for her. 3 phone calls lasting about 15 minutes about problem with transfering credit. then 20 minute phone backs to customers to expalin what is going on. all that from 9-12. so i was out of action for all the morning to help out 3 customers...just to let you guys know what really goes on.
..back to the question.. depends which chain you go for.
phones4shite just blag it, impress you can sell biros and sell shite to nokia owners
link = ditto
carphone need sellers but also good cust service to uphold reputation.
the main networks want customer service first and sales second because they believe the name is big enough to sell on its own.(ie you become box shifters)
product knowledge is advantage but not that important (although being christmas time it would help alot)
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Posted: 2003-11-18 22:37:25
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@Harry Potter: Why so long on the phone with Headquarters?
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Posted: 2003-11-18 22:51:58
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cos cust services are just as crap to dealers as they are to customers! infact worse. slow computers, not allowed to talk to us etc... and im in o2 retail!
o2 retail.- salary= basic sales of about 9500-10500, bonus every 3 month depending on store hitting targets and depending on what product can get gift vouchers for goods. i saved up 7 months of vouchers and bought 32" sony, dvd and video. for doing my job!
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Posted: 2003-11-18 22:58:03
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No offence, but I think you must realisticaly expect an online forum of mobile phone geeks (oh stop moaning people face up to facts we are all geeks, but stylish geeks) to be somewhat critical of mobile phone shops and their ever comical staff.
Personally I have always bought from the CPW because I think their customer service is MARGINALLY better than other retailers, though I did purchase my fiance's phone from an Orange Shop.
The main problem I find is that the staff's product knowledge is next to nothing when it comes to new technology.
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Posted: 2003-11-19 02:15:39
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Best not work in a "MOBILE" phone shop, that just means waking up each morning with no idea where you will be working that day
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Posted: 2003-11-19 02:24:34
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If it's just for a part-time job as a student or something, or you want to go into retail, I can't recommend it enough. Providing you go to a good place, you can get awesome rates of pay.
It also beats the hell out of large electrical shops like currys/comet etc.
If however, it's a career option, you may want to aim for bigger fish.
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Posted: 2003-11-19 02:45:35
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Yes, just not sharks, they are quite nippy so I am told.
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Posted: 2003-11-19 03:23:43
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