Sony Ericsson / Sony : General : T39 Battery again,again and again.
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hi
i dunno what seems to be a problem.... i seem to get a damn good standby time (atleast what is shown).... 165-175 hours!
and on the t39
probably i m just lucky
r3b006 firmware
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Posted: 2002-05-07 20:04:00
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On 2002-05-07 17:23, gblades wrote:
Do you have any information on exactly where the fix is on the servers and it's exact name etc...
The service center near me in the UK sais that there are no fixes on the servers but just the latest software version.
The standbyfix is called T39_Stdby_Fix or something like that, don't remember the exact name... it's found at the same place as the ordinary phone software... this standbyfix is not shown if they run "Update flash" (this command check installed software with the software on the server and then shows which softwares that is available in newer versions)
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Posted: 2002-05-07 20:12:00
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On 2002-05-07 20:04, arunmr wrote:
hi
i dunno what seems to be a problem.... i seem to get a damn good standby time (atleast what is shown).... 165-175 hours!
and on the t39
probably i m just lucky
r3b006 firmware
T39 phones, manufactured in 02w09, 02w10 and 02w11 has a bug in the standby which results in that it only show up to 70h standby, doesn't matter which battery you use...
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Posted: 2002-05-07 20:15:00
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Got my T39 yesterday. Well pleased.
02w09, SW R3B006, my standby time after first charge was at 200hrs.
Pedals
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Posted: 2002-05-08 20:52:00
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Good Morning
I am new to this site but have found the information contained within it to be very valuable. For the past 5 years I have been a sworn Nokia user, but I recently decided to move over to Ericsson for a change, namely their T39m on UK ORANGE (which I purchased on Saturday).
However, my very first problem is the battery standby. After a full charge the max standby was never above 70/74hrs with 4/6 hrs talktime.
I was about to send the handset back to my supplier, when I cam across this brilliant site and read articles from other users.
The information posted by ESATO users on the battery standby problems was confirmed by my supplier and acknowledged by UK Ericsson Customer Support. Ericsson Customer Services asked me to send my phone to the CELESTICA (ADVANCED Repair Centre) UK for a firmware/software upgrade. I posted it off yesterday and have my fingers crossed.
I'll post an update when I get my phone back.
Regards,
MAKTIGER
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Posted: 2002-05-09 02:21:00
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I have the same 70hours standby time problem on my new 02W10 T39.
1 question - does this software fix actually increase the amount of standby time available, or does it just increase the amount shown??
MAKTIGER - how long will you be without your phone for?
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Posted: 2002-05-09 14:42:00
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Hi CHEMO,
I sent my phone off to CELESTICA on Wednesday morning. My phone supplier (Time2Talk Comms) told me the turn-a-round should be 48 hrs, SONYERICSSON told me upto 10days!. Anyway, I will just have to wait and see. My brother is next in line to have his phone sorted out.
I think also that I will have to wait and see exactly what they do to my handset. The software version on the phone was R3_.
I guess the same (wait and see) goes for the battery standby/talktime that the phone reports and that which the phone actually provides.
I'll let you know how I get on. If anyone else has any experiences perhaps they could share the info. also.
Regards,
MAKTIGER
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Posted: 2002-05-10 02:07:00
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I have just got a replacement T39m from UK Orange manufactured 02w13 and it still has the problem.
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Posted: 2002-05-10 22:42:00
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see my initial post requesting e-mail at the top of the thread
I've been away and the response has been disappointing but the results so far are:
6 faulty phones 1 wk8 2wk9 2 wk10 - 1 unknown.
0 OK (week 8-10 of 2002)
As an update for my phone I am about to receive a new phone that is supposed to be free of the fault. Watch this space.
There are at least some people on Orange Customer Service that are now aware of the problem - I eventually spoke to someone called Stephen. He told me that they had just become aware of the problem and had ordered some current stock to be fixed and new stock had been ordered. The first of these has now come in.
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Posted: 2002-05-11 00:19:00
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Right, emailed Sony Ericsson on Fri, here's the response I got:
Dear Sir/Madam,
Thank you for contacting Sony Ericsson.
Regarding your enquiry concerning the battery of this handset, I will say that the status button is only a guide, it can be up to 50% inaccurate.
Also was the phone fully charged for 16hrs continuously when first bought? And then allowed to run down completely and given a full charge three times in a row? Only after this will the handset gain its full life. If you still feel that you are not getting the full life out of the battery then please contact the number below and select Option 3 where an advisor can run some checks on the phone and if faulty go through the service options with you.
Please contact us again if we can be of further assistance and visit our website at
www.sonyericssonmobile.com for more information and support on our products.
Best regards,
Justin Lee
Sony Ericsson Customer Support
Tel : 08705 237 237
Fax : 0845 300 2438/9
Questions.gb@support.sonyericssonmobile.com
-----Original Message-----
From: stu@brownet.co.uk [mailto:stu@brownet.co.uk]
Sent: 10 May 2002 13:44
To: questions.gb@support.sonyericsson.com
Subject: Contact form CWS
Product: T39m
Opinion: Hi there,
I have recently upgraded to a T39m on Orange. I really like the phone itself, but there seems to be a problem with the amount of standby time...it is showing 70 standby hours after a full charge when it should be 160 hours+.
I know this is a fairly common problem, a friend of mine phoned you up today about this as he has the same problem with his T39, although whoever he spoke to there didn't know of any problem.
Other people have been having the exact same problem, I found this out from the following message forums:
http://www.esato.com/board/viewtopic.php?topic=4394&forum=2&48
and
http://www.esato.com/board/viewtopic.php?topic=4758&forum=2&16
and
http://www.esato.com/board/viewtopic.php?topic=4674&forum=2&6
As I said I really like the T39 and want to keep it, unless this problem is sorted out then I will be sending it back to Orange as the good battery life was the main reason I wanted this phone.
Thanks for your help,
Stu Brown
What a joke, eh?
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Posted: 2002-05-13 12:20:00
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