Sony Ericsson / Sony : General : is anyone else who has the k700i on orange missing the "shortcuts" menu?
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> is anyone else who has the k700i on orange missing the "shortcuts" menu?
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Hey. It is mightely annoying but only because I had a T610 before hand and got used to it with that....(I know it should be on this one too)
Perhaps you could email them again complaining about the Automatic phone lock bug...?
If I'm not mistaken automatic phone lock shouldn only prompt for a code when a NEW sim is inserted....try it and see what you get.
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Posted: 2004-07-05 23:35:13
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The response I got from orange was pretty much the same, although they've passed on my compaint to some other department!
I don't see why service providers think their customers want a generic user interface, or re-worked functions. People buy SonyEricsson for the way the menus and phone work. They don't want to find it all messed up and different!
You wouldn't want a garage selling different cars, but refitting them all with a standard dashboard!
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Posted: 2004-07-06 00:27:47
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plp E-Mail Orange customer support @
http://www.orange.co.uk/about/contact/
Let them know we r Pissed at what they have don!!!!!!
(this is the e-mail i sent 2 day 05/07/04)
I have just got the K700i and found that orange have locked the shortcut keys and soft key option! This is not good a lot of orange customers are unhappy with this as I have found out in many 4rooms. I wound like to know whether orange will be unlocking the phones so that us customers can use the phone as we all would like to.
The book states:
To edit a shortcut:
1 Press the Action key and select Settings.
2 Scroll to Shortcuts and press Select.
3 Select one of the scroll options and press Edit.
4 Select one of the main menus and press Shortcut.
I would and many others would be very happy if this worked as it is one of the main features of the phone.
Thanks 4 any help
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Posted: 2004-07-06 00:46:38
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This is a good idea.. Everyone with a K700 should email orange. Maybe they might get the idea and release a new software version.
In fact, hopefully it'll stop them from doing the same to the S700 when it comes out. They're not doing themselves any favours at all. I've just emailed orange as well, I wonder if they'll just brush me of as well.
C'mon everyone, for the sake of not ruining the S700, send the guys at orange an email!
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Posted: 2004-07-06 01:31:41
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I have also just mailed them, stating that there is already a Camera button on the side, so why do we need one on the front aswell.
Also, asked why they have removed the Shortcuts option.
We will see what reply i get
Cheers.
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Posted: 2004-07-06 08:46:12
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This is good!
Lets try to get everybody with a K700 (or without - just as a potential upgrader!) to send emails.
It would be nice to see the replies!
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Posted: 2004-07-06 10:53:23
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This is the response(s) I received from Orange UK:
Quote:Dear Andrew
Thank you for your mail received on the 1 July regarding your new K700 phone.
I am sorry that you are unhappy that the shortcuts option is not available on the phone.
Orange uses their own software for this version of the phone and this is why this function is not available. The inclusion of this is a misprint that has now been identified and will be corrected in future printings of the handset.
As far as I am aware this is the only difference to the version of the phone on other networks.
May I apologise for any inconvenience caused and I trust that this clarifies the position for you.
Kind regards
Ian
Orange Customer Services
Quote:Dear Andrew
Thank you for your mail relating to your new phone. I have been asked to respond on behalf of Ian.
It is regrettable that you feel that the Orange software applied to your phone has been created with a hidden agenda. Orange do personalise phones and many customers enjoy easy accessibility to this feature. Please accept my apologies that this enhancement does not suit your requirements.
May I advise that when a customer upgrades their phone they do have the opportunity to return it within 7 days. This leaves a suitable period in which to access the functionality of your chosen model and decide whether it meets your criteria. If within 7 days you identify a potential issue you may return the phone and exchange it for an alternative model. This option is only available with phones purchased via the Upgrade Helpdesk. If you believe that you are eligible for this type of return please contact your Helpdesk on 07973 100150 for advice. Lines are open 24 hours daily and an Operator will be happy to assist.
It may be possible to download a software patch directly from the sony ericsson website. Please paste the URL below into your search bar and follow the support, or contact us links.
www.sonyericsson.com
Alternatively please call Sony Ericsson on 08705 237 237 for further advice on software downloads. I must advise that amending any feature of the phone in this manner may risk invalidating your warranty. This type of service is at present not available via Orange Retail.
I trust my response addresses your enquiry and provides useful information.
Kind regards
Heidi
Orange Customer Services
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Posted: 2004-07-06 11:11:50
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lol I know her. She s a hottie.
Quote:
On 2004-07-06 00:27:47, kidscruff wrote:
You wouldn't want a garage selling different cars, but refitting them all with a standard dashboard!
Thats why you test products before you decide to buy them.
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[ This Message was edited by: orangeman on 2004-07-06 12:18 ]
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Posted: 2004-07-06 13:15:11
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1) It is quite difficult to test EVERYTHING in the shop.
2) You might also look at tha manual - whoops the manual says the features are there!!
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Posted: 2004-07-06 13:31:43
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It is hard to test everything in a shop but you do get a cooling down period of 7 days. Also if you dont try to buy the phone on the first day normally you get people on here who will let you know all the problems. Though i do accept it can be hard not to buy asap. The simple answer use your coolin down period wisely make sure the features you bought the phone for work the way you expect for me if the menus were fast i would nt use the short cuts but thats me
This message was posted from a Nokia
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Posted: 2004-07-06 13:40:37
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