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@buckle - You're right. I actually get infuriated too when I can't walk in to a shop at any hour of my choosing, be attended to instantly and demand an unnecessary service free while I wait. Am I unreasonable?
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Posted: 2004-09-06 14:23:50
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On 2004-09-06 14:04:18, absinthebri wrote:
Why vent? Why not email their CE and complain? Why go in on a weekend and then complain about queues? Why expect a walk in upgrade service? Why buy a phone that's a beta release? I don't know, you tell me...
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Erm.. isn't that the whole point of a discussion forum? To discuss things? You give the impression that I am less entitled than you to express my views and I don't really think that is the case.
Perhaps you work for the Carphone Warehouse; why not show one of your middle-managers your valiant responses to my message and I'm sure you'll be made Employee of the Month.
Or get another star on your namebadge.
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Posted: 2004-09-06 14:24:24
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On 2004-09-06 14:23:50, absinthebri wrote:
@buckle - You're right. I actually get infuriated too when I can't walk in to a shop at any hour of my choosing, be attended to instantly and demand an unnecessary service free while I wait. Am I unreasonable?
This message was posted from a T68i
That isn't what i said. I am just pointing out that having to wait 30-50mins to be served is stupid. I expect to be served within 10mins, any longer than that is bad service.
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Posted: 2004-09-06 14:27:34
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@apj30: apologies on behalf of absinthebri
We arent all obtuse and purposefully confrontational
_________________
Hello, Scroto!
P800,P900,LG8110
[ This Message was edited by: methylated_spirit on 2004-09-06 13:29 ]
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Posted: 2004-09-06 14:27:45
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On 2004-09-06 13:52:09, methylated_spirit wrote:
Carphone warehouse, by most accounts, arent as bad as the likes of The Missing Link and Phones 4 Poo, if you dig around you will find some real horror stories!
I agree. In all fairness, over the years most of my phone upgrades have come via the CW and I wouldn't really consider going elsewhere for a new handset.
My real issue was with the follow-up service.
Their constant failure to answer the telephone (so I could book an appointment), my having to make three car journeys and total waiting time of > 2 hours in the shop seems excessive for a 5 minute firmware update.
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Posted: 2004-09-06 14:29:27
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Of course you're entitled to your opinion and of course it's valid but rather than own your experience, you've stated as fact CPW service is bad. It's not, generally. But as you're making blanket statements I thought I would too.
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Posted: 2004-09-06 14:31:43
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Yeah, theres definately no excuse for THAT! Thats just pure laziness by CPW staff. At my work, we have a policy of answering the phone within 5 rings and its amazing how such a little detail can help your image. As you say, it has reflected on CPW's image poorly.
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Posted: 2004-09-06 14:32:10
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Have always had good service from my local cpw (Hanley, Stoke On Trent). Its only a small branch with about 3 attendants on the front desk at any one time but they get through customers very quickly. They dont do firmware upgrades but say that they can send the phone off to be done and should take 3 days to a week.
One of the worst cpw branches I've been into was the Preston branch. Big shop with only 2 staff and nobody in. It took both of them to sort me an upgrade out and neither of them knew what a T630 was (it had been available for nearly 2 months when I asked). The could'nt be bothered attitude of the Preston branch put me off going there again.
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Posted: 2004-09-06 14:39:32
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The service you got wasn't the best. But do complain. Not to CS but straight to the CE. You might be pleasantly surprised by the grovelling apology you'll get. It always works for me.
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Posted: 2004-09-06 14:43:32
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wat use is a grovelling apology to anyone? wats tickling me is that u are venting ur anger at the guy for venting his. fact is phone shop staff very rarely know anything about phones. just how to sell them. i have worked in a phone shop and was always pleased to serve someone who knew wat they wanted. i used to hate people who would say. i want a flip phone or "can i get the 6600 for 49.99 on payg. thats false advertising putting it up there u should have to sell it at that price." good customer service is difficult to come by these days. i pride myself on working in customer service roles all my working life and trying my utmost to deliver excellent customer service to every customer
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Posted: 2004-09-09 22:47:33
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