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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > Orange UK users and T68m upgrade Bookmark topic

I rang this number - Ericcson helpline:08708990000
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Posted: 2002-06-20 22:50:00
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Cheers Superjoe,

I'm just about ready to quit O. What with a phone I can't use at home unless I stand on a chair or go upstairs. No signal inside various shops and my office whilst those around me chat away happily. I knew Vodafone was expensive but at least I could use the phone!

Or am I just a whinger!

No bugger it! I'm paying for it so they should give me the service I expect! Right?
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Posted: 2002-06-20 22:59:00
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You should expect a reasonable level of service whoever you have a contract with. In my experiance though (3rd year with Orange) everytime I have spoken to them they have been very helpful.
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Posted: 2002-06-20 23:06:00
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just to let you know i posted my t68 to selestica for the upgrade and it came back completly unusable.
it would lock up if you tried to access wap,connect or even my shorcuts from the menu, i'm expecting it back again this afternoon and lets hope they have done it right this time
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Posted: 2002-06-21 15:10:00
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I work for CPW,mines done,its fine...The phones are the same, only difference is that Orange preload a few things on the phone, software and hardware are the same!...CPW can no longer do the upgrades as of TODAY due to a directive from Orange!...this is Bollocks!...the upgrade can only be a good as fixes bugs and problems and this therefore would result in less exchanges by Orange! This post was posted from a WAP device
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Posted: 2002-06-21 20:20:00
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First time I think Orange are Crap!!

I rang up customer services and they said the upgarde can't be done, I asked the polite woman to check with the support team and she said no it definatley can't be done.

I then explained that lots of other people have had it done ie. from this forum and she said if I did get it done it would invalidate my insurance and they would not replace it if it went faulty - she said this was a note on her system about this - too which I said - "So the upgrade can be done but your just no doing it?". Silence!

Well - I have been with Orange for 10 years since they first stared and I must say they seem to be started to go backwards in terms of customer service. Seeing as I got this phone for free anyway because of the amount I and my company spend every month with them I expect a little better....

I am yet waiting to get through to my local SE centre - number always engaged so when I get through I will ask them and let you know the score....

..


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Posted: 2002-06-22 08:25:00
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I bloody knew it!!

I rang Orange the other day. I knew the CPWH were doing them, and I was about to pop along to them so I rang Orange to see what they had to say, out of interest. Orange said, "Funny you should ask, we've just had a big meeting about it - itll be about a MONTH before you can get the special Orange SW update" Bas***ds . . .

The CPWH 'nearly' did it cos I have an early model without an orange badge, but the barcode read as asn orange shopp model, so STILL NO UPDATE for me!!

[ This Message was edited by: Tee Sixty Eight on 2002-06-22 22:57 ]
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Posted: 2002-06-22 23:54:00
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i got a replacement t68 with the orange logo took it to the CPW in oxford upgraded to R2E006 no problems whatsoever
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Posted: 2002-06-23 13:51:00
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yeah i just phoned orange up n they havent got a f**king clue what i was talkin about either. except i phoned SE b4 this and they said i needed to speak to orange to get some sort of authorisation for the upgrade. HELP! i want i want i want ! anymore luck ur end??
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Posted: 2002-06-24 15:09:00
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why is it orange r the last bloody mobile network to get anything. i remember it was the last network to have e-mail capabilities, n now they're just being unhelpful b*st*rds!! i agree with w
ot everyone is saying about orange - their customer services r going downhill v.rapidly. thats one of the reasons i went back with orange, n now their prob. the worst for cust. service. does anyone in the south of england have the sofware upgrade to t68i and r on orange aswell??? ps orange must die!!!!!!!!
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Posted: 2002-06-24 15:20:00
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