>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
Technical
> Screensaver downloads
Bookmark topic
I notice a few people have data cables from GSMdirect. I too bought a data cable from them, and although they have the best price I could find for it, I would be very careful in buying from them. When I needed to return the data cable as I couldn't get it to work, they refused and I have been landed with something I didn't want.
They only allow you to email them and don't have a phone number available allowing them to refuse to give any refunds / exchanges etc. Unless you are certain of what you are looking for I would shop elsewhere.
--
Posted: 2003-01-03 16:27:00
Edit :
Quote
if it's a faulty product, they have to offer a repair, refund or replacement by law if it's in a warranty period. if you just bought the wrong thing, then it's at their discretion unfortunately. most reputable dealers would exchange it though.
if it is the former, contact trading standards as they're a bunch of dodgy bastards giving the industry a bad mane.
--
Posted: 2003-01-03 17:00:00
Edit :
Quote
A customer made us aware of this thread, and we felt that we should reply and defend our good name.
We have never refused anyone a refund, exchange or repair for faulty goods and we vigorously dispute the above allegations.
We would kindly request that the above user contacts us so that any problems they are experiencing can be resolved in an amicable manner.
--
Posted: 2003-01-29 21:56:00
Edit :
Quote
GSMDirect.COM specialises in providing mobile telephone accessories. The company is owned by Metatech Limited and are based in Scotland.
As a previous customer of their's I feel obliged to provide a word of warning. Should you purchase a product which does not work then you might expect to receive inadequate technical support, compounded by appalling customer service. This is contrary to the information provided on their web site
http://www.gsmdirect.com/inf/about.htm
I obtained a refund due to the intervention of the local trading standards office.
If you are a potential customer then please heed this warning. If you are a dissatisfied customer then here are some useful contacts.
http://www.juliangriffiths.com/gsmdirect
AFTER READING THIS REVIEW THE OWNER OF THE COMPANY, THOMAS DALGLEISH, RANG ME UP AND THREATENED TO BREAK MY LEGS! (07/04/2003)
[ This Message was edited by: juliangriffiths on 2003-04-07 19:15 ]
--
Posted: 2003-04-03 04:10:00
Edit :
Quote
New Topic
Reply
