>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
General
> Firmware & Charging
Bookmark topic
Well, i've had a reply.
Thank you for contacting O2 Customer Service.
I am sorry that you are experiencing problems with your handset.
Further, with regards to your enquiry, I would like to inform you that we cannot
provide Sony Ericsson K700i as replacement. As informed there is some
manufacturing defect in this model. However, you can choose your replacement
from the following make and model of mobile phone.
Nokia 6230
Nokia 6610i
Sony Ericsson T630
Please send your confirmation Email and choice from the above three make and
model as soon we will receive your Email the replacement mobile phone will be
send on your mailing address.
If you need further information regarding this matter, please reply to this
email. For further details about O2, please visit our online Help Centre at:
What you think? Change phones? None are as good as the K700 *Cry's*
--
Posted: 2005-02-17 12:06:07
Edit :
Quote
So what have you decided? 6230?
This message was posted from a T230
--
Posted: 2005-02-17 12:14:15
Edit :
Quote
That would seem the best option but thats nothing on the K700 is it, 6 MB of memory?
--
Posted: 2005-02-17 12:19:30
Edit :
Quote
Mine experienced the same problem-no charging sometimes,especially when the phone is turned off. Mine is R2L001-and I don't know why? I don't give a damn actually-because it only occured sometimes. Yes,once in a while.
--
Posted: 2005-02-17 12:45:00
Edit :
Quote
Argh Annoying O2, They've withdrawn the offer of the replacement with this email:
From the information that you have provided, it would seem that you have a phone fault. Could you please take your phone to your local O2 store where our engineers can check it over and try to repair it. If your phone needs to be sent away, they may be able to arrange for a loan phone for you. Unfortunately, we would not be able to offer a free replacement phone to you as it is a minor fault.
>
>Any faults that are not reported to O2 within the 14-day trial period, or within the 28-day exchange period, can now be repaired by simply visiting one of your local O2 stores. This does not include wear and tear, physical or accidental damage.
My Reply that i'm about to send:
A minor fault? The phone wont charge! i cant use it! Does that sound minor? after all the point of a mobile phone is for the ability to make a call. Anything that hinders that i'd presume a Major fault. Is it not possible for you to provide a replacement with the same features?
Think I should add anythign else?
--
Posted: 2005-02-18 13:20:50
Edit :
Quote
Have you tried to viste o2 as said in the mail?
--
Posted: 2005-02-19 00:53:04
Edit :
Quote
@ lpt100
In the nicest possible way, I think you've approached this the wrong way. This problem can be rectified very easily. Don't even bother going to an O2 shop, because let's face it, they're useless. Call Sony Ericsson and find out where your nearest service centre is. Take it there, and they'll repair it (or replace it if it cannot be repaired) free of charge under warranty. That's what warranty is for. Problem sorted.
--
Posted: 2005-02-19 02:09:15
Edit :
Quote
@lpt100 - What a very DETAILED report mate
! Yup, I guess your very last recourse as I have posted a while back is to bring the fone to your nearest
Sevice Center pal, though I think, if ever there will be some charges it will be to your account - warranty lapsed
Good Luck ! The replacement offer for a Nokia 6230 would have been so nice . . .
!
--
Posted: 2005-02-19 02:40:01
Edit :
Quote
New Topic
Reply
