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> T610 and HBH-30 crackle noise problem
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if
acknowledge there's a problem it would be a very expensive admittal! If they keep denying it, only a handfull of people will get there problem resolved through a new headset or handset or both.
That way costs to them are kept to a minimum.
I had to send a 5 page letter to customer complaints. Now I've had to send both my headset and handset to
(Not that micky mouse outfit Celestica) so they can replicate the fault and they will replace either or both.
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Posted: 2003-08-12 18:41:44
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Good luck - please let us know how you get on!
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Posted: 2003-08-12 19:28:09
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I've been following this thread since buying my Sony/Ericsson T610 2 weeks ago. I used to own an Ericsson T68i which I used with my Sony/Ericsson HBH60 headset. The pair worked perfectly together. With the T610 it's a different story. I can have the handset in my shirt pocket and the headset on my ear, obviously, and the bluetooth connection will last 5 seconds at most before dropping the call and returning the call to the handset. The quality whilst it is connected is terrible. Orange, my service provider, just aren't interested and refuse to replace the handset all though I'm getting close to it after many visits to the shop and ringing customer services. Sony/Ericsson are proving to be useless too. "We are not aware of this problem..." is total crap. I'm running the old R1A081 firmware and I'm not sure if the firmware upgrade will rectify this problem? Funny thing is that the Bluetooth connection to any other device such as other phones and PC's is fine. Why is it only headsets that suffer?
I forgot to mention that the my other halfs HBH30 doesn't work too well with the T610 either. Must be the handset at fault. Her Siemens S55 pairs with both the SE HBH30 and SE HBH60 with no problems. Strange how 2 SE devices work so bad together
_________________
....such is life
[ This Message was edited by: marksurry on 2003-08-13 10:14 ]
[ This Message was edited by: marksurry on 2003-08-13 10:15 ]
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Posted: 2003-08-13 10:49:56
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Guyz, I have tried it with da new HBH-35 and it is da same. Now I'm stuck with both the HBH-30 & 35. Both have the same problem. it's got nothing to do with the headsets. IT'S THE PHONE!! I have R1L and there is a slight improvement. I think Ericsson needs to buck up and work their a$$e$ off to give us a new firmware.
[quote]
On 2003-08-13 10:49:56, marksurry wrote:
I've been following this thread since buying my Sony/Ericsson T610 2 weeks ago. I used to own an Ericsson T68i which I used with my Sony/Ericsson HBH60 headset. The pair worked perfectly together. With the T610 it's a different story. I can have the handset in my shirt pocket and the headset on my ear, obviously, and the bluetooth connection will last 5 seconds at most before dropping the call and returning the call to the handset. The quality whilst it is connected is terrible.
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Posted: 2003-08-13 12:14:01
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I'm off to get my T610 firmware upgraded tomorrow lunchtime. I shall let you all know if the upgrade rectifies my T610 / HBH60 problem. Keep your fingers crossed
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Posted: 2003-08-13 14:47:39
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Hmm - well SE reckon it's a faulty HBH-30 I have, so suddenly realised that with my new BT PC dongle, I could connect the headset to the PC. Guess what? Perfect sound quality! Even with the PC upstairs in a bedroom, I can still hear perfectly down stairs in the living room.
So how can there be anything wrong with it? Also, it can't be the phone (T610) as this works pertectly with my SE BT car kit.
My conclusion: the T610 is NOT compatible with SE BT headsets!
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Posted: 2003-08-14 01:51:22
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Well I got the firmware upgrade today on my T610. Went from R1A081 to R1L013. The phone and HBH60 headset work fine together. Call quality is good and it doesn't keep dropping headset calls back to the phone. I can therefore recommend the firmware upgrade.
My T610 is now complete
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Posted: 2003-08-14 14:57:03
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I took my new T610 to a service centre today, for a "24 hour" upgrade on the firmware, will post tomorrow evening once mine has been done and let you know if it is a success with me too.
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Posted: 2003-08-14 21:24:24
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...UPDATE...
service centre called me this morning to say.. my T610 would not accept the firmware upgrade, and is "possibly" faulty, they therefore would send it to SE for them to checkout/replace and it means I am without it for 2-3 weeks.
In the words of Victor Meldrew
"I DO NOT BELIEVE IT" !!!
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Posted: 2003-08-15 19:30:03
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Do we buy new phones so that we have to stay w/o them for 2-3 weeks, with nothin being our fault, and on top paying full amount for it?
Its really irritating.
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Posted: 2003-08-15 19:59:36
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