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Morning. Welcome back mixin. And why the £10?
Bastid MSN still not working..
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Posted: 2003-06-01 14:51:29
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lo mr eamonn dude.. miss me?
i sure as hell missed you
and havent i explained already about the £10?
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Posted: 2003-06-01 15:45:22
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latest bargainshite update - the ****'s
Firstly we would like to apologise for the recent downtime on our server network, the servers that were effected were servers 1 & 3. Please read this notice only if your account is on server 'one.bargainhosts.co.uk, IP 80.71.2.74' and server 'bargainhost3.bargainhosts.co.uk, IP 80.71.2.58'
This message has been sent out to our customers regarding the problems, but if you have not received it please read here first before posting a support ticket on the helpdesk system, also please do not send emails to any address on BargainHost as we cannot respond to emails.
We are not pleased with the length of downtime on these servers that were recently compromised by a Hacker Group who managed to gain root entry and post anti-war slogans on most of our customers websites, they used a self replicating script that would eventually deface every website on servers 1 & 3. We discovered the script and quickly removed it from root, but there was about 200-250 accounts already defaced. Although we managed to keep Cpanel security software up to date with automated nightly updates we were unaware that the hackers who defaced the websites were still at work and vandilising our servers internally.
We were to carry out a routine upgrade on the servers last week by installing the latest version of kernel that would plug any vulnerabilities, all that was required was a simple upgrade to kernel on our systems with minimun downtime of about 2 hours. Although we managed to successfully upgrade servers 2,4 & 5 the downtime was minimal (about 2 hours). We did not have as much luck with servers 1 & 3, on further investigation we found files that were impossible to delete and all kinds of strange code. This was now to involve a clean install of Redhat Linux 8 on these systems to wipe all the destructive work that hackers caused, this work could not be carried over the bank holiday weekend as we did not have an engineer available until Tuesday.
To make matters worse all local backups were unrecoverable
GREAT NEWS on these servers after Linux was re-installed, we spend the next few days recreating about 3000 customers accounts manually. Unfortunately this means that we are unable to restore customers websites to what they were before, this is why it is advisable for our customers to make their own backups as backups are not an option for any customers on Budget accounts. We only keep backups of customers sites on new yearly packages, this does not cost extra.
If you have not done so already you can upload your site to your account and configure emails etc. from your Cpanel, if you have kept a backup of your site you will be able to restore website from Cpanel also. Those that are having problems logging in please send a request to our helpdesk and one of our techs will gladly help you.
HAVE DONE 4 DAYS AGO
All this downtime was thanks to hackers, we will not be beaten by hackers though as we have made many changes to secure our servers. Some of the steps that we have taken to secure our network involved installing a Cisco network firewall, the recent upgrades to servers Kernel and update to Linux Redhat will keep the script kiddies at bay.
SHOULD HAVE DECENT SECURITY IN THE FIRST PLACE Also we will not allow Telnet/SSH access to any customers no matter how much you beg, even trusted users will not be given this privilage due to the vulnerabilities in SSH, so please dont ask, sorry.
DONT WORRY I WONT BE
We have employed the services of a security company who will maintain maximum security, they will monitor the servers and investigate any strange behaviour plus keep our security up to date with latest patches.
PROBALY THE MAFIA KNOWING THESE JOKERS
Our support staff have been under undue stress because of these problems, can you imagine trying to deal with 200-300 requests a day,
WELL F*CKING SORT THE PROBLEM QUICKER we have been hit hard this week and there will be some delay on responding to support depending on the urgency of the matter.
NO EXCUSE A polite message to our helpdesk with your problems will help to speed up your responce.
Thankyou for taking the time to read this message and also thankyou for your understanding,
I DONT UNDERSTAND U TOSSERS!! THATS WHY IM MOVING TO A PROFESSIONAL OUTFITwe realise how much this downtime has effected our customers as we feel your pain as well.
YEAH RITE - U WILL FEEL IT IF I EVER MEET U
Best regards,
IT Manager: James Innes.
they are a bunch of arses! where's the compensation for the downtime?
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Posted: 2003-06-01 16:20:27
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added a few big brother pics for fone on my site ... addy is in sig also forum, wav and midi tones, bgs etc
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Posted: 2003-06-01 16:32:41
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Mornin,
Sorry to hear all that about your site ed, they should give you some money back (if not all) for all the problems m8.
@andy, yeah i got the 128 duos, i'll email you in a sec....
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Posted: 2003-06-01 16:34:43
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i wont get any money back mate but at least ive got a decent host now so im never goinh to have these problems again and my site can grow alot more with all the space and bandwidth ive got now
plus i can make it available on WAP
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Posted: 2003-06-01 16:50:38
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i had probs with my host going down for about a whole month in april.
i wasnt happy, but i know genuinly that it was a hardware fault, which cant really be helped. But cos im happy with my service (except downtime), im sticking with them.. also cos im a lazy bastard with no money to move
oh yeah and btw
www.mixin2.com
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Posted: 2003-06-01 16:54:45
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really? do u think im being harsh on shitehost then? there are loads of unhappy people on the net - ive been looking.
saying that they only have support by the support desk and for the first 6 months i didnt get one reply! then i got a couple and the server died a day later
_________________
www.guru4u.co.uk - is in the process of moving hosts. New site and forums will be up again shortly
Got a website? Thinking of a web host?? Then
DO NOT use bargainhost.co.uk!!!
[ This Message was edited by: evoke on 2003-06-01 16:02 ]
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Posted: 2003-06-01 17:01:40
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well bad support aint good.
i get a support desk thing with my hositng, but i find it quicker to email the guy who owns the joint.
Also i think that im not that bothered about the downtime, because i was on holiday for most of it!
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Posted: 2003-06-01 17:10:04
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rite.. well my support on bargainhost was non existent! anyway moving now so thats the end of that.
just watching the e3 vid i dloaed about half life 2 - the graphics are unbelievable!
i need to upgrade before that comes out!
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Posted: 2003-06-01 17:13:55
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