Sony Ericsson / Sony : General : is anyone else who has the k700i on orange missing the "shortcuts" menu?
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> is anyone else who has the k700i on orange missing the "shortcuts" menu?
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Nothing yet.
I would be very supprised if either company will relent on this issue, although it would be nice!
If they dont, there are ways around the branding, search the forums for more info. Involves getting the phone unlocked then flashed to a different firmware...
[ This Message was edited by: Ewok^ on 2004-08-06 13:45 ]
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Posted: 2004-08-06 14:43:45
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[
If everything is OK, you would then need to talk to:
Hay's Technology,
Unit 2A
Appletree Road
Chipping Warden
Banbury
OX17 1LL
You can also contact them on
0129 566 2101
Fopr more guidance
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
Lets all give them a call!!
[/quote]
Yeah i spoke to SE about this place. Basically you send your phone off with proof of purchase, name and adress etc and they will allegedley reflash the phone. However if Orange have locked it will it work, will it crash the phone? It will definitly void any possible recompense from Orange.
Who is willing to give it a go?
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Posted: 2004-08-06 16:25:03
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I will but I need one in London, anyone have information pertaining to a Service Centre in London that will flash my phone?
Need to know asap so I can get to that shortcuts menu
Cheers all
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Posted: 2004-08-06 17:08:08
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If they dont, there are ways around the branding, search the forums for more info. Involves getting the phone unlocked then flashed to a different firmware...
Ewok^
Please can you elaborate on the unlocking or provide a link? I've seen lots about re-flashing but nothing on how to unlock the orange firmware to allow it.
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Posted: 2004-08-06 17:43:39
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This is what Orange said when I emailed them to complain!
---------------------------------
Thank you for your mail received 4th August regarding the Sony
Ericsson K700i.
I would like to advise that it would appear that Orange have reduced
some functionality of this phone which has been escalated to an area
in technical support that deals solely with handset design.
We are investigating this to determine why this function was removed
and if it will be restored in the near future.
If you require further information please call the help desk on 07973
100 150 for pay monthly, or 07973 100 451 for pay as you go where a
representative will be pleased to assist. Our operators are available
24 hours a day 7 days a week.
I trust the above information is of assistance.
Kind regards
Tracy
Orange Customer Services
-----------------------------------------
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Posted: 2004-08-06 19:03:03
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Ok, So far ive been just reading all about the problems on the K700i on Orange and I do have a Orange k700i my self.
I do like the phone alot and I also like orange better than all the other networks. The missing shortcuts which i think everyone has been complaining about is very upsetting and comfusing why Orange has even removed them. I can sort of live with it, But i do feel for the rest of you and are also doing my little bit as Its something i feel strongly about that they should leave the software alone
I have contact Orange now with several emails and letters regarding the firmware and problem. i have also contacted SE who at present deny that there is problems with the K700i and just refer me back to Orange.
I have since wrote another letter asking orange to make a further ammendments to pages 12-14-18 as Displaying the wrong Picture in the phone is misleading and is displaying to the customer is able to feature that its not. As i have also not received any ammendments in my phone manual regarding the feature taken out, I have paid for a new product and only received a 2nd user phone that has been tampered with. This im sure is in breach of some sort.
Orange new well what they was doing with the phone and therefore the manual should have been correct or even had a ammendment notes already inserted into the book.
This has all been done at a last min and the person who thought of the idea should be sacked or to be made to answer to the public.
I suppose its not as bad as voda thats takes the mp3 functoion of all together (well you can use vodas own mps)
Another place where we can always complain and if enough does it that whos knows, is BBC Wathdog.
http://www.bbc.co.uk/watchdog/contact/index.shtml
Hope this helps.
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Posted: 2004-08-06 20:49:31
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i got this back from SE a few days ago ..... nothing back from orange as of yet :
---------
Dear Mr. Farenden,
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, we don't have a service location in the Enfield area, the nearest one to you is in Barnet or Tottenham in north London:-
Intec Cellular Services
50 Moxon Street
Barnet
Hertfordshire
EN5 5TS
0208 216 2457
R's Electrics
815-817 High Road
Tottenham
London
N17 8ER
020 8808 1498
Alternatively, you can send your phone to our main service location to be repaired:-
Hays Technology
Unit 2a Appletree Road
Chipping Warden
Banbury
Oxfordshire
OX17 1LL
01295 662101
You will need to send, with your phone, a proof of purchase, a description of the problems, and your contact details.
I would advise you to contact the service location prior to sending or dropping in for repairs.
Regarding the softkey acting as a second camera button, this is a design part of the Orange customisation. It is not possible to change the shortcut softkey as an Orange branded phone, and I cannot comment on whether Orange is considering changing the menu and shortcut features.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
-------------
if you want to email SE and ask about your local service center send a mail to this addrerss
questions.gb@support.sonyericsson.com
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Posted: 2004-08-08 13:12:51
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Just as a suggestion... it may be worth sending "The Register" comments on their review here:
http://www.theregister.co.uk/[....]06/sony_ericsson_k700i_review/
They might actually be able to embaress Orange into a response if they realise the depth of feeling about what's been done.
http://forms.theregister.co.u[....]06/sony_ericsson_k700i_review/[ This Message was edited by: Neff on 2004-08-09 10:54 ]
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Posted: 2004-08-09 11:52:41
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Received the following from Orange today after sending a long and criticial mail to their Exec dept:
Quote:Dear Andrew
Thank you for your mail regarding several issues.
I am sorry to learn you are unhappy with the upgrade options available to you and the nature of the new connection offer packages and would like to advise, all upgrade offers are individually determined and are therefore based at least in part on a customer's history with Orange.
Whilst the new connection offers are aimed at attracting new customers in an increasingly competitive marketplace.
You are correct when you say retaining existing customers is very important, but it is also important to attract new customers in order to increase and maintain one's customer base.
Your comments regarding the handset manual have been fedback to the relevant team in order that action can be taken, however I am unable to advise you at this time of the reasons why the set of the K700i where changed in the manner they have been other than it was a business decision.
Regarding response from The Correspondence Team, this team only deals with issues raised directly by the customer to them, all of the queries you have raised would be dealt with by other teams and therefore the information would have and has been passed to the appropriate team for their reference and investigation.
I trust my response addresses your query. If you have any further questions please call Customer Services on 150 from your Orange phone or 07973 100150 from any other phone. Our Helpdesk is open 24 hours a day, 7 days a week and any of our representatives will be pleased to assist you.
I am sorry we are unable to offer any further assistance regarding this issue by email.
Kind regards
John
Orange Customer Services
They also stated there was no intention of adding the shortcuts in the future. What now?
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Posted: 2004-08-09 19:02:43
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Don give up. thats my answer.
Orange have taken stock of the system of their k700i but dont know why.
Stock was replaced later in the day.
What do we all think?
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Posted: 2004-08-10 23:40:59
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