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12325 Posts: 4

the label is on the back under the battery, and those who said week 27 is okay its not, i have a week 27 phone and 4 keys have cracked, not even 2 weeks old.
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Posted: 2007-08-14 11:06:18
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SMS Posts: 62


On 2007-08-14 10:45:56, dgable wrote:
My Gray w580i has cracked on the number 4 key. It still works but you can see the back light thru the hair line crack that runs from the top to bottom. Ill take it back to the CPW today


in what week was it made? does the warranty cover that issue?
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Posted: 2007-08-14 13:03:20
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abbafan1972 Posts: > 500


On 2007-08-14 10:45:56, dgable wrote:
My Gray w580i has cracked on the number 4 key. It still works but you can see the back light thru the hair line crack that runs from the top to bottom. Ill take it back to the CPW today


Oh dear, that's not good at all. I was going to get one of these phones, but think I might hold off now.
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Posted: 2007-08-14 14:55:13
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doQtor Posts: 7

I found this in comment section in http://www.phonesreview.co.uk


chris

i spoke to sony ericsson UK briefly yesterday and they informed me that they also realise there is a problem with the keypads and anyone with the same problem to call them and send it back….

they told me they put “the wrong” keypads on them


The are many cases with broken keys in phones made after 27 week, even in my country (Poland).
I found some ppl in one forum, who try to contact local SE Service. When I will have some info I will post it.

BTW. here there is Green-Black S500i with silver keypad after send it with broken keys to service...http://justamp.blogspot.com/2007/08/sony-ericsson-s500-with-silver-keys.html

[ This Message was edited by: doQtor on 2007-08-14 17:45 ]

[ This Message was edited by: doQtor on 2007-08-14 17:50 ]
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Posted: 2007-08-14 18:21:51
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thebattosai Posts: 5

i really really want to get this phone. i dont mind wat color. I jus want to know, is there any guarantee with the yellow ones? or with the ones made like on week 29 or 30? i jus want piece of mind:S
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Posted: 2007-08-15 14:56:14
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vegetaleb Posts: > 500

I am getting a S500 black as soon as it will be out here(tomorrow or friday) knowing that I have 1 chance over 3 to have broken pads,but I am tired of my 1 year and 2 months old K800 and its free-radical joystick I can't wait Christmas to get a K850 for a fair price and nowadays there are no competitors for the S500...Samsung U600? no themes and slow camera,nokia? apart the n95 which is still very expensive nothing new and the 6500 is planned for october! so see? no I have no choice but getting a S500
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Posted: 2007-08-15 15:15:47
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belialwafu Posts: > 500

how bout the w580i?
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Posted: 2007-08-15 15:18:07
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Cqua Posts: 12

Hi guys, I just got the w580 like 1˝ week ago and I can confirm that I got the same issue. My number 2 key is broken in the midle. Very sad. I have emailed SE and I hope they will fix this somehow...





ps. I'll let you know when they reply

/Sean

[ This Message was edited by: Cqua on 2007-08-15 15:21 ]

[ This Message was edited by: Cqua on 2007-08-15 15:27 ]
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Posted: 2007-08-15 16:21:00
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dgable Posts: 111

My W580 was built w29 and it still cracked. I took it back to the CPW store I bought it from today but they had non in stock. It seem Sony Ericssons blame on paint/chemical reaction on green S500's only was a bit of a porky
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Posted: 2007-08-15 18:44:41
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SMS Posts: 62


On 2007-08-15 18:44:41, dgable wrote:
My W580 was built w29 and it still cracked. I took it back to the CPW store I bought it from today but they had non in stock. It seem Sony Ericssons blame on paint/chemical reaction on green S500's only was a bit of a porky


yes, it looks like a design/materials fault. too bad it happened to this attractive looking phone :-/
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Posted: 2007-08-15 19:00:55
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