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> O2 stop selling k750i (temporarily)
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My O2 store didn't know when the revised phones were coming in (manager i spoke to)...they said they might be in tomorrow but couldn't confirm.
Asked her if O2 would be offering me something by way of compensation for hassle...told "No"
Can't cancel my contract too now cos its lapsed over the 14 days...damn!!! Might phone O2 customer services and get some freebies that way
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Posted: 2005-06-21 10:52:57
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Why cant you cancel? They havent provided the service you agreed to, so they cant hold you to a contract that they havent legally fulfilled!
I am going to call them today, I am getting a bit annoyed at this, they have taken off the notice about the phone being in stock on the 20th and now are telling people July?! They dont call you to inform you of this, nor does it get put on your online order tracker (which then seems redundant as a tracker..). Obviously new customers are getting the first batch of phones and us mere upgrades will have to wait....
Looking like the w800 is getting closer and closer but will most likely be a fiasco like the k750.
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Posted: 2005-06-21 11:39:11
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I will be very interested to hear what they tell you.
I myself ordered one last week, completely unaware of this fiasco and am very upset. If my phone doesnt materialise this week I will just be cancelling my order, I wont be tricked into taking another phone in order for them to keep my contract, why not wait, you ask ?
Well they promised me a phone to be delivered on thursday of last week and just sent me an out of stock e-mail instead.
Why were they offering next day delivery when they had no stock (or none that functioned) ? not only that but O2 are *still* selling the phone online, so if they dont have stock in during this week they are selling goods to people online which they definately know they cant deliver !
They only get this one chance because the customer services response via e-mail was quick and polite and I dont want to hastily add *another* operator to my list of companies I wont deal with.
Most of all, theyve ruined my fun !
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Posted: 2005-06-21 12:18:11
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Quote:
On 2005-06-21 09:27:26, Icebreaker wrote:
Ordered my phone on 7th July with O2 online. Just rang to find out whats going on and the lady i spoke to also said no phones until 4th July. Damn it >(
You have been waiting a while! 7th of July? thats nearly a year.
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Posted: 2005-06-21 12:39:47
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i just ordered a replacement for my 750 and its being dispatched now...!
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Posted: 2005-06-21 13:10:53
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If you dont mind me asking...
How did you order your replacement ?
what department was it through and what was your method of contact ?
Will help me decide wether or not just to cancel now.
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Posted: 2005-06-21 13:19:26
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i dialed the new o2 number and listened to all the options, so i pressed '0' for 'all other enquiries'. then i got through to a man and told him 'my phone has been crashing'. he asked which model, i said the k750 and he said 'i'll dispatch a replacement out to you now'.
really simple!
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Posted: 2005-06-21 13:23:40
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i just phone o2 ask the same thing they said 4th july grr
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Posted: 2005-06-21 13:28:25
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You see 'the operator despatched the replacement now' but he will only receive it on the fourth of July just in time to take some pictures of the 'american independence day' ;-)
This message was posted from a Nokia 7650
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Posted: 2005-06-21 13:39:37
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I just phone o2 complaints dept...they said 4th july but also said that unless i had previously complained about the phone this would be outside the 28 days replacement period....i said i had so it was ok...
But be carefull ... after 28 days they can offer to repair (ie send back to o2 and get flashed) rather than replace
I am going to go to the o2 store where bought it from and point blank ask the manager to confirm they are waiving this 28 day limit and what i am getting as an apology for the crap service.
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Posted: 2005-06-21 13:42:31
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