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> K750i - Standby Crash
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Steve K750i,
Make sure you report the fault to the network you are on as soon as possible. especially if there is a trail period. Then state you want to see what the technical team come back with to fix it etc. at least you can argue that da mobile does not work.
Some of the networks will put you eval/trail peroid on hold while the problem is being resolved by there technical department as you cannot trail to phone if it does not work.
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Posted: 2005-06-13 20:35:39
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O2-UK said yesterday to phone end of next week (23rd June) and ask for a replacement phone with new firmware. Problems are known about and Networks are trying to keep users happy.
I didnt manage to update from SE Global Site - anyone managed this yet?
Now when I try the SE update doesnt recognise phone. Phone working OK though so I will wait for the O2 replacement.
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Posted: 2005-06-14 08:28:43
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well iv handed my k750i back and cancelled the contract. i am going to wait for the samsung d600 to be released. Never had a problem with samsung before.
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Posted: 2005-06-14 10:24:31
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Look in the K750 Firmware Overview thread. SEUS now available and the new firmware is said to adress the standby crash bug...
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Posted: 2005-06-14 10:40:13
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Second response from SE
-------------------------------------------------------------
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, Sony Ericsson are releasing a software upgrade to resolve the problem. You will be able to update the software using the Sony Ericsson Update Service on our website. This is expected to be available this week. It will be found on the K750i support page on
www.sonyericsson.com. We are sorry for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
Kind Regards,
Alan Shepherd
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Much more helpful reply.
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Posted: 2005-06-14 12:38:19
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The update would not install on my k750i - Installed all software on my PC - all ok, got to the point where it asked you to take out USB cable and turn off phone for 20 seconds >> Hold down c button then reconnect USB cable >> update is supposed to start withing 15 seconds, my phone just starts up again requesting for my sim pin - tried it without sim in and it asked for a sim. Anyone else with same problem or and I doing somthing silly. Spoke to SE and they say its because I got update from the Global section. Hmmm....help?
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Posted: 2005-06-14 17:27:48
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@gamarga
Look in this thread:
http://www.esato.com/board/viewtopic.php?topic=92737&start=0
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Posted: 2005-06-14 18:14:10
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when I get tot the bit "and turn off phone for 20 seconds >> Hold down c button then reconnect USB cable >> update is supposed to start withing 15 seconds", my phone restarts but nothing else happens?
Should I be holding the C button just while I connect the cable, or until the phone restarts or until the update starts?
I have tried it with my firewall off too, just incase.
I have uninstalled my USB drivers for the K750i and reinstalled them agin but still nothing.
any ideas?
thanks
[ This Message was edited by: scotchgitt on 2005-06-14 19:37 ]
[ This Message was edited by: scotchgitt on 2005-06-14 20:13 ]
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Posted: 2005-06-14 20:30:53
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Press down the īCībutton until update starts. And download the new driver for the cable. Everything went fine by me. new software r1j002 eu 1
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Posted: 2005-06-14 23:10:45
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Have you installed the Update Service USB driver ??
http://www.sonyericsson.com/s[....]3_2&zone=ps&lm=ps1_1&pid=10242
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Posted: 2005-06-15 05:40:36
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