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tony and orang... I have questions to ask.... basically ineed help!!
i can't use my gprs here in malaysia coz apparently my software is a singapore software... is there such thing?
I can't upgrade my software here in malaysia coz my set is from singapore and it might kill my phone (thta's wat the technician said). Can't they just erase my whole phone, then insert the new malaysian software?
tony can u ask the se people whether if I get my upgrade done in SE malaysia, do i still have my warranty with SE singapore? and could u ask them if it's possible to erase everything and put in malaysian software without killing the phone? thanks!
how do i get to the service Centre by MRT? someone help =)
thanks!!
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Posted: 2002-08-02 17:11:00
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TonyG- Thanks for the quick response. Much appreciated.
I don't have the service form number for the earlier upgrade as the guy at the Service Point didn't give it back to me. After some time, I went down to the Kallang SC to try to get the Asian language reloaded after calling up the SC. The girl told me over the phone to bring the phone down for the technician to try coz they weren't sure whether they could restore the Asian language. I went down and they took the phone in to try. But I was later told that they could only load the European language. No service form also as I was waiting and they weren't sure whether it could be done. They kept telling me that the phone is an Euro set and thus couldn't be loaded with Asian languages.
After reading some postings on Esato and Howard regarding the loading of different languages, I thought maybe the technician who tried didn't know how to load the Asian language. So I decided to send the phone in again at Killeney Road Service Point. The service form number is 54723 dated 6/7/02. The phone came back with European language and the same day the phone died. I had to sent it back to Killeney Road Service Point where it was sent back to Kallang SC. They apparently reloaded the European language. The service form number for this one is 55812 on 15/7/02.
Sometimes, I feel that some of their technicians don't know their stuff. Not all but some of them.
Thanks for your help again.
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Posted: 2002-08-02 17:36:00
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gilthoniel - the goldhill plaza service centre is near newton mrt station. you just have to cross the road and there is a map at the mrt station that shows the location of goldhill plaza.
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Posted: 2002-08-02 17:43:00
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thanks amlim! btw, your set is a european set? And you maanged to upgrade the sw in singapore without a glitch?
coz the technician here in malaysia told me that if i used malaysian software in my singapore t68i (aren't they the same phone?) it will make my phone go dead.... is that true?
the last time i went down to singapore nokia to upgrade my 6510 (this time a malaysian 6510) they also said the same thing.
the question is, is there such a thing as making the phone go dead if I upgrade the software in a non-local phone?
i've read so many people's posts here and they don't seem to have any problems with this... some people with watersets can also upgrade their phone's sw with no problems at all...
i hope that i can upgrade the sw to a local version so i can use the gprs and in the future if MMS starts here and i'm still stuck with singapore sw, then i'll be super disappointed coz i won't be able to use THE feature that is pioneer in the t68i
i do hope someone can explain this to me... thank you so much!
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Posted: 2002-08-02 17:51:00
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gilthoniel-> Let me explain to you how SE Singapore operates. SE Singapore will not reject all genuine SonyEricsson phones from all over the world if the phone owners intend to upgrade the sw or repair the phone in Singapore. But they cannot enjoy the free warranty service in Singapore even though if their phones are under warranty in their own country. Only phones that are bought in Singapore are covered by our local warranty. When they send in their phones for upgrading or repair, SESC will charge them accordingly to what they have done. In your case, let me check with SE Singapore to see whether any differences in sw between Singapore and Malaysia. Maybe the sw are the same as you don't have to reset it and re download in Malaysia again. Let me confirm with them. Again I also can't tell you if you send your phone to your country SE authorised SESC for repair and will your warranty be void by our SC that I have to check with SE Singapore. I can only forward your question to SE Singapore on Monday as they are working 5 days week.
____________________________________________________
either you love it or you hate it
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Posted: 2002-08-02 17:53:00
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oh yeah, one more thing...
amlim, u said ur phone died after upgrading.... then u sent it back to the service centre... the phone came back alright?
coz the way the technician told me, he said my phone will go dead as in bye bye t68i....
and the warranty thingie, if i upgrade my phone in malaysia do i still have my warranty with SE singapore.... tony, i do hope u can help me out with my problems... thanks a million!
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Posted: 2002-08-02 17:54:00
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yes tony, i understand about the limited warranty. My phone is under warranty in Singapore. So if i upgrade in Malaysia I have to pay RM25. But thank you very much for helping me enquire about my warranty voiding if i upgraded in SE Malaysia.
The problem is I can't connect GPRS in Malaysia coz apparently my software is not Malaysian. I have an extra DNS Server to type in and in Malaysia apparently there's no DNS server field. I'm rather confused about this and very disappointed. Sigh! So I don't know whether if i upgrade my sw in singapore, i think i will still have this problem... anyway thank you for reply so fast and i'll wait for ur reply this coming monday =) cheers!
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Posted: 2002-08-02 17:59:00
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amlim-> This morning I was waiting for your reply and SE Singapore also waiting for me to give them your work sheet no. to investigate your case.
I also had spoken to SE Singapore sw Engineer and SESC Technical Manager in regards to your case, this is what they reply to me. But still
they will not neglect your complain and they are ready to investigate
when they have your work sheet order.
SESC Technical Manager: He did recall there is someone who send in a R310s requesting to reinstate the Asian language to the phone. According to what he told me the R310s that you send in is a European version. It cannot accept Asian Languages. That is the reason when his staff did try to download for you the Asian Language sw and it was rejected by your phone. From what I knew this Technical Manager, he is an experience guy in SE phones, and also he is a nice man, he will go all way to help his clients to solve problems. Since he had mentioned it in this manner, another alternative that I can think off is something may be wrong on the info on your phone. Okay, don't be dishearten by his remarks, as I have said SE Singapore is also trying to help you out to solve for you this mystery problem of yours.
SE Singapore: The sw Engineer explained to me when SE Sweden launched this R310s, they are catered for two markets. One is for the Europe side and one is for the Asian side. That is why you can know there is an European version and an Asian version. The European version could not accept Asian languages. Only the Asian version can.
And in Singapore, they even come with 2 models R310s and R310sc. The "s" and "sc" is similar to T68 m and T68mc. The "s'" can accept Chinese language and "sc" is able to write and send.
The next thing they intend to do is, perhaps you have to send in your phone to the SC one more time and they will check the imei no. on the phone. This number will able to tell this phone whether is it an European version or Asian version.
As SE Singapore told me, if this is genuinely an Asian version model and the SC had unintentionally erased your Chinese language, and unable to retreive back, they will work out something for you. Perhaps they will work out with you with some special arrangement.
For formality sake, could you let me know some info?
1. Where did you buy the phone from? A dealer or vendor like Singtel, M1 or Starhub?
2. If you buy from an outside dealers, are you awared some of the phones they might import themselves and it could be an European version that you bought it?
Regards,
_______________________________________________________
either you love it or you hate it
[ This Message was edited by: TonyG on 2002-08-02 18:21 ]
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Posted: 2002-08-02 19:18:00
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u can get ur M1 mms setting by sms "T68mms" to 109... then the setting will be sent to u
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Posted: 2002-08-03 06:20:00
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TonyG-Phone was bought from outside dealer by original owner. I bought the phone second hand. I guess the phone may be a European set based on the the 7th and 8th digit number in the IMEI which is "61".
The warranty card is by Mobile Technology Asia who runs the SESC so it is a local set.
The labeling on the packaging of the R310s shows clearly "supports asian languages". I am sure that it used to have Asian language support.
Perhaps you can let SE Singapore and SESC know the above and see what they say. I can show them the packaging if they want.
If you need the full IMEI No, can you SMS me at 9645 3628? I'll SMS back to you. Thanks.
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Posted: 2002-08-03 06:20:00
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