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Can you guys help me please?
I went into a Phones4U today and had a play with the K800i, unfortunatly they only had one and it was on Vodafone so was completley branded.
I am going back tomorrow as they will have them on O2 and Three, which is the better network in your eyes? O2 or Three?
I can't get 3G in my little village so that's a mute point, but which is better customer service?
I am with Orange now and have been for 9 years but want to change as my 9 years of service get's me nothing with upgrade deals which I think stinks and I want to keep my number so a new contract on Orange is out.
Thanks in advance
Mark
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Posted: 2006-06-30 18:37:35
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Well I've never had any major gripes with O2 customer service and I've been a contract customer since 2001. When it came to upgrading/cancelling my contract a few months ago, I looked long and hard at all the other UK networks and decided nothing compared well to O2. Vodafone was pricey and whilst their stop the clock service was good, it was only with an 18 month contract. AND they do horrible things to a phone menu. Mobile TV would have been fun, but only for the first 20 minutes. T-Mobile again offered competitive deals but with an 18 month contract. Orange, I have an irrational dislike of and didn't really consider. And Three, well I couldn't deal with their walled garden because I need Gmail and Betfair access.
To me, O2 were a cut above. I know this is partly due to being an existing customer and being offered an excellent deal to upgrade, but service, coverage etc has always been good.
For the record, I got the following deal with O2. Free K800i upgrade. 12 month contract. 500 anytime any network video or voice minutes. 500 texts. For £25 a month.
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Posted: 2006-06-30 19:35:16
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Thanks Tednol, I gave Orange a ring and although they won't be releasing the phone for a couple of weeks, at the moment a month and a half before my contract runs out it'll cost me £150. The guy then said after August 6th when my contract ends it'll be free, I said a free K800I upgrade, he then said no it depends on the phone you want????? Sounds to me like a 50 pound charge at least I think, no thanks.
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Posted: 2006-06-30 19:55:14
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Dear mr Ben Olney,
Re: Order Number gm-***********
We're pleased to inform you that your O2 order has now been dispatched.
Your delivery details are:
Option: STANDARD DELIVERY
Cost: #0.00
Date of Delivery: Next working day (excluding some remote areas e.g. non-UK mainland, where delivery can take between 3-5 working days)
Please note: orders placed on a weekend or bank holiday will require a further day for delivery. For example, for most postcodes, an order placed on a Sunday will not be delivered until Tuesday at the earliest.
Should you be unavailable to take delivery the courier will leave a card to let you know they called and informing you what to do next.
To track your order, visit:
http://www.dhlgroup.co.uk/
Thank you for choosing O2.
Regards,
O2
****************
Lets see how long it takes to get here !
[ This Message was edited by: benjam on 2006-06-30 19:18 ]
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Posted: 2006-06-30 20:17:25
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Well,
my deal is 1000 minutes, 500 texts for £51 including VAT..... and the phone is free.
It hels that I'm O2 Select and my normal bill is about £200 over the past 6-7 years I guess
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Posted: 2006-06-30 20:26:15
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The best deal has got to be on 3.
500 mins 250 txtx and £5 free content downloads for only 25 a month
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Posted: 2006-06-30 20:30:16
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But... is that a 12 or 18 month contract?
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Posted: 2006-06-30 20:41:17
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the deal o2 offered me is quite good....free phone, £17.50/month 500mins 200text...suits me
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Posted: 2006-06-30 20:57:12
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12 month contract...
but I can usually upgrade after 6 or 9 months
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Posted: 2006-06-30 21:07:26
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Quote:
On 2006-06-30 20:26:15, Otaiba wrote:
Well,
my deal is 1000 minutes, 500 texts for £51 including VAT..... and the phone is free.
It hels that I'm O2 Select and my normal bill is about £200 over the past 6-7 years I guess
For £51!
You're being ripped off - did you put that right?
My partner got free phone (like me), bill credit of £50 (like me) and a 1000 text, 1000 mins and 8mb data pack for £40 (unlike me as I went for 1000 sms and 400 mins plus data package for £30) both 12 months and our bills are only ever about £40 - £50 combined on two different accounts.
[ This Message was edited by: peanut on 2006-06-30 23:51 ]
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Posted: 2006-07-01 00:49:39
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