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jnnyrocket Posts: 31

Well my third phone now has cracked two keys in just 5 days of being new, W29. I love the phone, how are these people getting ones that don't break! I want one.

Guess I will give up on this after three tries, an awesome phone plagued by this simple keypad problem, a real shame.
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Posted: 2007-08-21 06:31:26
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jnnyrocket Posts: 31

belialwafu, you should do a little research before posting. You would realize very quickly that there is not even a remote chance of this being "a fake" as you put it. Tool
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Posted: 2007-08-21 06:47:55
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abbafan1972 Posts: > 500


On 2007-08-20 20:35:27, spikee_3D wrote:
Its a known problem in the CPW group, bring it back if you have any problems.


I bet though, if you were just about to purchase one of these phones and asked about the keypad problem, they would deny all knowledge of it.
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Posted: 2007-08-21 07:35:44
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spikee_3D Posts: 251

i have one, its fine, and i've only seen one come back with the problem out of about 25
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Posted: 2007-08-21 12:14:05
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dgable Posts: 111

Well my number 3 key has gone today. It was fine this morn as ive been keeping an eye on it. Well another return. Im gutted I sold my w850i now. This w580 was another wk29 model so colour/model/build number do not appear to make a difference. The key pads are shoddy and it appears just a matter of time if your a heavy texter. Actually Ive just checked my msg counter Ive sent 206 msg since I got this second replacement almost a week ago.

[ This Message was edited by: dgable on 2007-08-21 12:46 ]
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Posted: 2007-08-21 12:18:23
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belialwafu Posts: > 500

aw...im a heavy texter...i wish this was resolved..
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Posted: 2007-08-21 13:58:43
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dgable Posts: 111

Got my 3rd one today. Its a wk31 build so lets wait and see
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Posted: 2007-08-22 18:30:45
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carkitter Posts: > 500

Guess what... Broken key on my V630i!

Phone is about 5 months old, can't remember any impact that might have caused this...





Photos taken on a 2 MP Samsung Z400v and edited in MS Works Paint.
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Posted: 2007-08-24 03:49:54
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cely Posts: 7

Ok, SE got back to me after I sent a complain letter saying that they were sorry but the phone had to go back if it did break again and told me to call again for an RMA, The SE person said that "it is not normal for it to happen again" so she said to put it to the attention of the supervisor "S. Flynn" in the package. But the thing is she did not send me the RMA number and the email with all the return info. I'll have to call again today, I'll keep updating.
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Posted: 2007-08-24 16:55:13
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PeterKay Posts: > 500

S. Flynn

Is that not Shaun Flynn!! a member from Esato?

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Posted: 2007-08-24 19:08:03
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