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yeah, whats the latest on O2 ever making this happen!? anyone heard anything lately?
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Posted: 2004-12-11 21:05:37
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tried to contact them directly, pointing out the fact that a lot of people were unhappy with this and got this reply...
Thank you for contacting O2 Customer Service.
The opinions and perceptions of our customers are very important to
us, and we value your input. We thank you for taking the time to share
them with us. We are reviewing our service procedures to ensure that our customers are benefited. However, we also come across some working challenges and we would apologise if this may has caused any inconvenience to you.
If you need further information regarding this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
the usual fob off! would REALLY like to get my r2a041 upgraded!
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Posted: 2004-12-12 23:59:23
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Apparently the new version (r2ae) has been made available for all operator's, including o2. Whether they decide to make this part of the update service is another story but just to let you know there is an o2 version of the new firmware out there!
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Posted: 2004-12-13 02:08:19
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there is hope then! lets see what happens (waiting patiently with phone charged!)
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Posted: 2004-12-13 23:46:53
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I would not expect to see this new firmware on the Update Service this year, probably wait until January now. If you take it to a service centre (or send it off) then they will be able to update it to the latest firmware.
NOTE: Some service centre's have reportedly said that the latest firmware is still R2L. Send it to an upper level centre and they will have access to the new firmware.
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Posted: 2004-12-14 10:44:03
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FYI - Still no luck with O2 updates.. tried it again last night
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Posted: 2005-01-07 08:56:22
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Ahh... got a new one sent through O2 Insurance after breaking the screen of my original phone, and it's completely unbranded, running on R2AA. Now I just have to wait for SEUS to support R2AE.
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Posted: 2005-01-07 09:34:50
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Well, I tried the update again last night, still no joy
Jan
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Posted: 2005-01-09 20:34:00
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just go to your next service point, it's easier and you don't have to wait the next xx years
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Posted: 2005-01-10 07:37:03
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Quote:
On 2005-01-10 07:37:03, illusion wrote:
just go to your next service point, it's easier and you don't have to wait the next xx years
But i don't want to take a 40 mile round trip to my nearest SE service point for something I should be able to do in the comfort of my own home. Time to start an online petition?
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Posted: 2005-01-12 15:32:39
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