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I was with ATT when they first offered Pocketnet service (GOD i wish could go bk to THAT- unlimited net access for a flat fee?!?!), but now own the gsm/gprs. When T68 was first introduced, they knew virtually nothing about it (and i mean the techs- not costumer reps). But they were honest about it, and you could pick up new info along the way. NOW, they make it next to impossible to speak directly with a tech. Costomer service by phone & in stores has gone downhill. I owned the original T68 without the Att branding chip. Under warranty i recieved & requested a T68- not a T68i- i hate the asthetics of the T68i. However, its a branded T68, with the T68i software. Best bet is to always keep in communication with sony/ericsson directly- they always know the manuals, etc. because Att doesnt even keep information on the fons in tech department, once its no longer sold in the Att stores.
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Posted: 2003-05-14 09:42:00
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