General discussions : Non mobile discussion : Anyone on BT Broadband received their Hub Phone yet?
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> Anyone on BT Broadband received their Hub Phone yet?
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Yeh i signed up around that time aswell...can't remember the exact date though.
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Posted: 2006-09-11 16:15:25
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Had a call on thursday saying they were sending my Hub Phone beginning of this week. I received a package from BT this morning, but it was a normal cordless phone and a letter saying that there is a delay of 6-8 weeks! AAARRRGGGHHH. What d i have to do to get my hub phone?
I phoned bt and had a go at them, I have been promised a call tomorrow to say when it will arive.
Originally I was told it would be 4-6 weeks and it has now been over 11 weeks.
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Posted: 2006-09-20 19:10:27
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Now i am confused and annoyed. Apparently it was only put on my order last week even though i ordered it 11 weeks ago. They have promised me that i am at the front of the queue and should have it next week. If i dont then all hell will break loose as it appears they have been lieing to me for months.
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Posted: 2006-09-21 12:32:00
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Now the one that I was promised would be with me this week has turned out to be another free cordless phone (thats 3). They claim that it will now arrive in another 6 to 8 weeks as all the hub phones already supplied have been faulty and all their stock has to be remanufactured. She also said that they would send me one on monday? (is it six weeks or 6 days now?
I have never experienced such a bad company for communicating , both internally and with customers, as BT (what do they specialise in?).
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Posted: 2006-09-27 19:16:07
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well i could do with some new cordless phones, if anyone has a spare one going lol
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Posted: 2006-09-28 02:02:05
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