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myself and my daughter have had a recent experience with phones 4u. my daughter got a contract with them and after 2 days she wasn't happy with it. she hadn't used the phone except to play on a game. she took it back to cancel her contract. after an hour of trying to persuade her to stay with them without any luck they were gonna cancel the contract. until, a member of staff took the phone and leaned down behind the desk then all of a sudden it had a scratch on it. i was furious and accused the member of staff that he had just done it. they refused to cancel her contract and told us to leave the store. i refused and demanded the police were called. they refused to call the police and after another 2 hours we left to contact head office(who just stuck up for their staff). i rang the police and was told nothing could be done and i had to take it up with a supervisor in store, that was who done the damage. can anybody help? what can i do?
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Posted: 2007-04-06 22:15:53
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are you paying by Direct debit?
i'd cancel that for a start.. thats bloody cheeky of P4U Scratching the phone and telling you that, I wouldn't be happy
With my upgrade phone Samsung Z650i previousley i took it back after the 14days and 02 let me exchange it for my K800i
The Z650i didn't let me set MP3 as ringtones I didn't know of this at the time,
so I told 02 and they explained the newer samsungs don't support MP3 ringtones anymore I don't know if this is true for the upcoming models they mite be in the wrong!
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Posted: 2007-04-07 00:16:55
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she would but then it will be her credit record that is affected. she phones t mobile for help but they couldn't do anything for her
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Posted: 2007-04-07 00:21:38
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p4u are a disgrace! My mum had a contract with them her year was up and was told to come in for a free upgrade, so she did. She got her upgrade but was tricked in to signing a NEW contract thinking she was upgrading her old one.
So she ended up having two contracts. She canceled one and then got a bill months down the line saying she owed 8 months of line rental and that the account had not been canceled even though it had! My mum refused to pay so they have sold the debt to debt collectors. they are a set of thieving scamming bastards!
My girlfriend was in there a few months back getting a phone i met her in their before she was about to sign a crappy contract with a crappy phone on virgin, that they were making her pay for, until i said no and that she can get a much better deal somewhere else, the guy instantly gave her a better deal but was insisting she sign up to virgin for some reason. I told her not to bother and got a much better deal from the link with some bluetooth headphones thrown in for free.
It seems that p4u take advantage of people that dont anything about phones, but they work on commission and just want the ££££s they dont care what they sell!
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Posted: 2007-04-07 01:07:18
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gracel...
your pretty much stuck unless you can get a member of staff at P4U to help you out..
scratching phones is one of their tricks so that people can't hand them back, i've heard about it numerous times.
i'd take a trip to CAB if i were you and ask them, as at the moment, it's just going to be your word agaisnt theirs, and you do not have a hope in hell of beating their lawyers as it stands.
i think that all that needs to be remained to say is:
never buy a phone from phones4u
fatreg
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Posted: 2007-04-07 09:50:40
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thankyou so much for your advice. i have contacted watchdog to see if they could help. maybe the power of bad publicity would help but i very much doubt it. however i am making it my mission to disgrace their company and to give them bad reviews on all web sites which the consumer would use for advice on where to shop. if anyone asked i would say never never go to phones 4u.
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Posted: 2007-04-07 12:13:26
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i think that anyone in the know, knows not to go to p4u, there just awful.
hope you get it sorted.
fatreg
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Posted: 2007-04-07 12:42:59
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reading this has put me off working in Mobile phone stores,
im exspecting a application form any day for CPW
btw are all phone shops commision based only?
you have to sell as many contracts before you get paid?
Fatreg please explain before i go into this
btw grace,
keep complaining thats really pathetic how P4U have scratched the phone just to completely make you keep the contract!
i'd be fuming!
My local P4U seem ok but ive never really bought so much as sim free phone and PAYG (T68i) etc...
my contract is with 02 Online
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Posted: 2007-04-07 18:17:52
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all phones stores are commission based.. well all the big stores.. P4U, CPW, Orange, Voda, O2 etc...
not all shops are as bad as P4U though...
they are notoriously bad....
CPW look after there staff, Mr Dunstone is a good egg so i've been told.
fatreg
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Posted: 2007-04-07 18:30:52
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Oh god
mindyou i'll look at the form when it comes..
doesn't look like hard work tbh
thanks for that fatreg
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Posted: 2007-04-07 18:36:15
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