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imo if its a manufacturing failure, se should replace it as often as it happens that the cam gets dusty. se is so proud of the k850, 99% of ppl buy it cos of the cam, so they shouldnt say, i replace it once and thats it. if they made shit, then recall the fone and relaunch it. maybe some series arent made well, so some dont have this dust bug...
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Posted: 2007-10-20 23:20:16
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i think i will wait for the phone,got a lot of bugs on him.
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Posted: 2007-10-20 23:34:22
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On 2007-10-20 23:20:16, BobaFett wrote:
imo if its a manufacturing failure, se should replace it as often as it happens that the cam gets dusty. se is so proud of the k850, 99% of ppl buy it cos of the cam, so they shouldnt say, i replace it once and thats it. if they made shit, then recall the fone and relaunch it. maybe some series arent made well, so some dont have this dust bug...
to be fair the problem isnt with se, it was the cpw who said they wouldnt change it for a second time.
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Posted: 2007-10-20 23:38:33
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@indup
Personally i wouldn't accept that, it's a camera phone, dust shouldn't be getting in it's not your fault and you are entitled to a phone that doesn't have this problem as of course it will be detrimental to it's function. It's not going to get better only worse if this has happened so quickly what happens in a couple of months of dust build up.
Marc
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Nokia E61, 2gb Sandisk, Fring, Tom Tom 6
Honoured to have won BEST DEBATER
[ This Message was edited by: Dogmann on 2007-10-20 22:45 ]
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Posted: 2007-10-20 23:44:57
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The funny part is that the glass is there to prevent dust LOOOOL
Dude u have the right to take it back, they can not say no. Stand tall and you will get your right.
(Here in sweden if u get same fault 3 times within 2 years you can get your money back instead of a replacement phone (<-- just an example) so it is 100% BS if they say you won't even get a replacement phone when you are under warranty, LOL @ the suckers over at CPW)
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Posted: 2007-10-21 00:24:24
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do se used a developed cam lense protection as in k800 or k810 or the same? did anybody recognized the same bug in the above mentioned models too?
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Posted: 2007-10-21 04:00:47
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On 2007-10-20 13:42:59, indup wrote:
my friend who i mentioned above phoned sony ericsson support and they said to change the phone for another one from where he purchased it.
Has anyone else got a response from se about this?
This seems like a "big defect" to me....
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Posted: 2007-10-21 05:36:23
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i changed my handset yesterday because of the dust spec problem and i spent about half an hour in the cpw and had to look at three handsets until i found one that i was satisfied with. the lady who served me basically didnt want to exchange it and tried her best to convince me that even though i had bought the phone on the 12th that i was outside the 14 day exchange period,(go figure that one out?). after that failed she tried to say that the dust problem wasnt something for which they would exchange. i said se themselves told me its a fault and it needs changing. so she then gets on the phone to cpw engineers department in the hope that they would say it isnt a fault and she can refuse to exchange it but you should have seen the look on her face when the engineer on the other end of the phone said yes it is a fault,(priceless). so at the end of the day i came away with a handset i was happy with.
just checked the handset now and yes there is a dust spec slap bang in the middle of the inside glass cover.
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Posted: 2007-10-22 13:26:13
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How can SE not know this is a problem before shipping it..I mean it's the friggin lense cover for the camera, do a couple of tests to see if dust can get in for crying out loud.
This is enough for me to not buy the phone, if dust gets in that fast for people, imagine what its gonna look like in say 6 months or so...yikes.
[ This Message was edited by: SE_Mark on 2007-10-22 12:32 ]
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Posted: 2007-10-22 13:31:34
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imo they know, the new fones ahve bugs, but they launch, cos of biz imo, they dont wanna stay there and say : sorry 1 month delay cos of this and this... just look at the many fw bugs, what new fones have ( others barnds too ) even they launch the fone and after 2 weeks the new fw is aout... the market is hungry after new devices, next to it, they dont test their phones properly imo
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Posted: 2007-10-22 15:48:03
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