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> To anyone with a T610 (UK)
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@Mikey
I have been advised by T-Mobile to return the phone on their DSR 7 day thing. The phone is faulty and they are considering a recall. I have been told that some of their dealers are startig to recall phones.
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Posted: 2003-05-29 19:31:44
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Well I have sent my phone back to Sony Ericsson, they told me to send it to Celestica LTD (I am not sure what that company is), and I am waiting for there response.
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Posted: 2003-05-29 23:20:38
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Having just Called Celestica about the repair of the T610, I was told thatthe phone wont evem be looked at for at leeast another 10 days because the have not got any system in place for repairing the T610, I am getting vey upset with the way sony ericsson is handling the problem. Is it much too ask for a middle/top of the range mobile phone to have decent call quality?!?!?!?!?
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Posted: 2003-06-03 12:20:18
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did you get a particular bad hissing phone then because I could only hear mine the once that I did when I actually went to a quiet room and specifically listened for it
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Posted: 2003-06-03 12:26:10
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It was mostly in quite areas, thats when it was extremly noticable, it wasnt as bad in out door areas, but thats not the point, I should be able to use the phone it any situation and have accepable call quality, Which I dont think the/my T610 was.
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Posted: 2003-06-03 12:43:17
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I don't disagree and I too will send mine off when I hear they are turning them around quickly.
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Posted: 2003-06-03 12:46:04
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Originally, when I spoke to the people at Sony Ericsson, they told me that the repair procedure was now in place (with a 1 day turnaround)and to send the handset off to Celestica (this was on Wednesday the 28th of May).
I sent my phone off to Celestica that same day and on Friday I had not yet received it so I callled to see what the delay was.
I was then told that they were awaiting parts and the repair procedure would now start on Wednesday the 4th of June and that I would get my phone back on Thursday/Friday.
I called Celestica this morning and was now told that it would be 5 to 6 weeks before they could repair the problem and get the phone back to me!!!!!!!
The reason I was given is that they are still not sure what the problem is.
I've asked them to send me back the handset ASAP and will be returning it to the T-Mobile store as soon as I get it back from Celestica.
I have to say that the way this issue is being dealt with by Sony Ericsson/Celestica is appalling. We are constantly getting conflicting information and NOBODY seems to know exactly what the problem is and how to fix it.
I seriously regret having adopted the T610 so early and have really lost faith in Sony Ericsson.
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Posted: 2003-06-03 15:38:16
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That is exactly how i was treated and I am appaled, I also regret having purchased the phone, which is a shame because it is a great phone. When I called Celestica today they told me that it would be at least 10 days before they will get the parts, but I still demanded I got the Phone sent back to me. i am really dissapionted in the way I have been treated by sony ericsson, Very dissapionted.
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Posted: 2003-06-03 15:52:14
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I have exactly the same problem with mine and my girlfriends, but the hiss is not realy that bad, not as bad as an 8310 I once had, but I agree about the ring signal you cant take it off increasing ring, but if you get a loud enough ring tone then it dosn't seem to be that bad either.
Its a great phone and Im loathed to get rid of it but I will be taking it back to T mobile tomorrow for them to look at it, that way I can try there new batch and if there any better I can do a straight swap for a new one. They have put a couple by for us, which is unheard of at other mobile phone shops, all they want to do is send them back for repairs.
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Posted: 2003-06-03 16:32:38
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