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< Esato Forum Index > Sony Ericsson / Sony > General > is anyone else who has the k700i on orange missing the "shortcuts" menu? Bookmark topic

Correct me if I am wrong, but I don't think you get that from the shop - only from Orange Direct
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Posted: 2004-07-06 17:03:35
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Thank you plp keep e-mailing them and I e-mail Sony last night 4 help they will b getting bk 2 me soon. I went in 1 of orange's shops 2day and had a look at the k700i hand set they had out on display!!!! It had calls on the left and MORE on the right not Camera like we have all got! They did not say any thing 2 me in the shop when I upgraded about these changes nor on there web site dos it tell you what they have don! There 4 this is FALLS ADVITISING
What is next orange will make it so u can only call in peek times???
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Posted: 2004-07-06 17:33:34
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yes that is only from orange direct.

My problem is that somebody at orange actually thought these were improvements!
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Posted: 2004-07-06 17:35:21
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lol lol lol DUM FUC*ers
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Posted: 2004-07-06 17:48:54
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i was under the impression that any contract you sign you must be offered a cooling down period. i no difference in this wether bought from a shop or over the internet. even upgrades fall under this as you are signing a new contract though the time scale is not as long with these

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Posted: 2004-07-06 18:02:31
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No it is not about that you should be happy with you k700i but orange changed the phone 2 suit them! i do not want 2 change my phone i want it 2 do what i was told it dos!
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Posted: 2004-07-06 18:10:15
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i appricate its not about that but the reality is orange are probably not gonna change there software as some people arent happy with it. i would guess most people who get the phone on orange have probably never visited this site and are buying the phone based on its price and looks and will never use it to its full potential.
so you have to choose stay on orange and live with the changes or exercise your right to return the phone and end your contract and get it from someone who doesnt changes the bits you need
if people do this and orange lose customers then maybe they may stop doing it however it doesnt seem to have affect vodaphone sales to much
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Posted: 2004-07-06 18:21:41
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I have had the same irritating problems and have so far found Orange Customer Services to be unhelpful,so I've taken all your good advice and sent the following mail,which also describes several other problems I've noted.

"Dear Sir/Madam,
Just upgraded to a Sony Ericsson K700i and although I'm generally happy with the phone I would like help with a few problems.
(1)

The book states:
'To edit a shortcut:
1 Press the Action key and select Settings.
2 Scroll to Shortcuts and press Select.
3 Select one of the scroll options and press Edit.
4 Select one of the main menus and press Shortcut.'
Unfortunately this seems not to work.
Also from the 1st screen moving the joystick left and right doesn't reach any of the menus stated in the book only up and down.
(2)Do you know a quick way to swap between lines 1 and 2?Currently it's taking at least 4 key presses,plus one to return to the standby screen.On previous phones it's been far easier.
(3)If I'm on line 2 I cannot access my line 1 ansaphone messages without first switching lines,although it works the other way round!The manual clearly states that this should be possible,and it has been possible on my previous phones.
(4)Is it possible to get the phone to ring audibly,with the handsfree plugged in,and not just (ring) in the headset earpiece?

Regards
Steven Bartlett"

Perhaps one of you knows answers to some of my other queries-re queries 2 and 3 you'll note I have two phone lines on the same phone

Steve

[ This Message was edited by: Steven Bartlett on 2004-07-06 18:52 ]
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Posted: 2004-07-06 19:45:58
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@orangeman, I have tested the phone, and as such have held off my upgrade until either Orange release a new software version which fixes the MORE button and shortcuts menu, or another suitable phone comes along... ...but I hate waiting

It's amazing that Orange keep pointing us to SonyEricsson for a fix. Don't they understand that they're the ones who've modified the software? The default SonyEricsson software works fine thankyou very much.
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Posted: 2004-07-06 22:23:37
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Here is the irritating reply to my mail that I received from Orange today and my response.(Yeah might be a good idea to wait a while before upgrading).

Dear Steven
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>Thank you for your mail.
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>I can confirm that if the edit shortcut is not working as per instructions, it may be due to the sim activation process being faulty and you may require a sim update from 150 Customer Services.
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>With regard to switching between line 1 and line 2, can you try using the hash key, holding this down to see if this will work as it does on the T610.
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>I can advise that the ability to switch from line 1 to line 2's answerphone has never been possible, without switching over to the other line to access the answerphone messages.
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>It is not possible to have the phone ring audibly when on handsfree mode.
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>I hope this information is helpful, however, if you require any further help, please call 150 for pay monthly or 451 for PAYG.
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>Kind regards
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>Su
>Orange Customer Services

MY REPLY
Dear Su,

I'll try the sim update route although looking on esato.com this does not look promising.

Holding the hash key down only suceeds in putting the phone in silent mode!

Despite what you say,I can access line 2's ansaphone messages when on line 1!But not the other way around and the orange instruction manual states you should be able to!

The last point I guess I'll have to live with although is a little irritating when considering health concerns (handsfree I thought was safer with regard to microwave energy concerns),ie I normally leave the handsfree connected to the phone so it's ready for use with incoming calls,but don't necessarily have it glued to my ear!

Regards

Steven


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Posted: 2004-07-07 19:05:24
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