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On 2006-07-05 00:21:47, drhunter wrote:
Provisioning failed sounds like they're out of stock...
A 3G postpay (contract) sim is included in the box even if you're staying on a 2.5G contract. If you want to use the 3G services you'll need to have your account changed to a 3G contract
See the edit I made to my post at the bottom of page13 - changing to a 3g tarrif involved them giving me extra text and minutes for the same price!
As I understand it though - these supposed 3g contracts (which the CEO office has confirmed don't actually exist any differently to 2.5g) are all 18 months - is that right?
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Posted: 2006-07-05 20:44:00
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As I understand it though - these supposed 3g contracts (which the CEO office has confirmed don't actually exist any differently to 2.5g) are all 18 months - is that right?
Thats what I gethered from the website, but when i spoke to the gentleman on the phone I specifically asked if my contract length would change and he said no!
He called again today to confirm that I had the £10 reduction that I had agreed when I upgraded. I'm quite impressed with the service overall!
@ mrwoll: Your number is transferred onto the 3g sim!
What happened was that the gentleman asked for the 3G sim card's serial? number (8944... etc).
He told me to put the 3G sim in my phone, and that it may take an hour or so to change. Although the 3G sim worked almost immediately, the 3G service will not be enabled until my next billing date!
(fortunately that is Saturday for me)
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Posted: 2006-07-05 23:23:20
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Do you think that CPW will do a "price match" if I take in a printout of O2's Online deal? Or even offer me something close to that?
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Posted: 2006-07-07 12:10:08
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I've been with o2 online since October 2003 and last upgraded in January 2005 (1st upgrade). I had been waiting for the k800 for my next upgrade and also due to the fact that i was going travelling for a few months in March I didn't want to commit to a contract that i wouldn't be using, so i called o2 and reduced my tariff to o2 25 for £6 a month, with a £75 credit so i wouldn't cost me anything. However I called o2 up on Monday to ask about changing my tariff to their online offpeak 500 tariff and getting a new k800i, and was told that I last upgraded on Feb 24th 2006, it transpires that the guy who gave me the £75 credit to cover the £6 line rental took the £75 instead of an upgrade. So now even though I am paying off my line rental for the remaining 6/7 months of my contract o2 say they will not discuss an upgrade with me because I am contracted to 24th Feb 2007 with them.
Is this correct or have i spoken to a lady who wasn't too sure on the procedure?
Surely they would want to discuss an upgrade as I can walk away from my contract as I have paid it off. I even asked for my PAC and it arrived in the post yesterday. I was shocked o2 would just let me walk away without even asking if they can offer me a deal, last year they did.
Should I phone up Retentions and ask if I can upgrade?
Thanks
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Posted: 2006-07-09 09:48:42
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On 2006-07-09 09:48:42, mike03 wrote:
I've been with o2 online since October 2003 and last upgraded in January 2005 (1st upgrade). I had been waiting for the k800 for my next upgrade and also due to the fact that i was going travelling for a few months in March I didn't want to commit to a contract that i wouldn't be using, so i called o2 and reduced my tariff to o2 25 for £6 a month, with a £75 credit so i wouldn't cost me anything. However I called o2 up on Monday to ask about changing my tariff to their online offpeak 500 tariff and getting a new k800i, and was told that I last upgraded on Feb 24th 2006, it transpires that the guy who gave me the £75 credit to cover the £6 line rental took the £75 instead of an upgrade. So now even though I am paying off my line rental for the remaining 6/7 months of my contract o2 say they will not discuss an upgrade with me because I am contracted to 24th Feb 2007 with them.
Is this correct or have i spoken to a lady who wasn't too sure on the procedure?
Surely they would want to discuss an upgrade as I can walk away from my contract as I have paid it off. I even asked for my PAC and it arrived in the post yesterday. I was shocked o2 would just let me walk away without even asking if they can offer me a deal, last year they did.
Should I phone up Retentions and ask if I can upgrade?
Thanks
It's worth a try. It's strange that they gave u your PAC code but won't let u upgrade.
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Posted: 2006-07-09 10:46:00
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I am currently on O2 250 @ £35 p/mth.
Called for an upgrade and the best they could offer me was 500 min 350 txt for £20 p/mth and £79 for the phone! 12 month contract O2 Select with double minutes & texts for 6 months. Double minutes & texts isn't worth anything to me because I don't text and only phone 4 - 9hrs max per month.
The contract isn't bad, but £79 is too much for the phone.
I only spoke to upgrades, so will call again Monday and speak to retentions. Let's see if they can improve.
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Posted: 2006-07-09 12:51:37
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It's worth a try. It's strange that they gave u your PAC code but won't let u upgrade.
I think it's stupid not to offer me an upgrade when i'm paying off my contract. The lady said something about I can pay it off, but all that happens is that I put the relevant credit on to the account and it'd still come off every month-it's just that nothing will come out of my account as i'll be in credit. So in effect they won't let me pay off my account, seems a wierd way to do it to me. Has anyone else experienced this!
The only way they'd upgrade me is if i disconnected and thus paid off all remaining months in one payment, then start a new contract
[ This Message was edited by: mike03 on 2006-07-09 14:05 ]
[ This Message was edited by: mike03 on 2006-07-09 16:52 ]
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Posted: 2006-07-09 15:05:27
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Anyone got a deal from UK Orange on an ungrade for the K800i yet?
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Posted: 2006-07-10 13:04:26
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Didnt think it is available on Upgrade yet is it? Thought is was only new contract
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Posted: 2006-07-10 13:14:29
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Got one on O2 now, but my contract doesn't start till 17th due to porting my t-mob number over
Can I use my t-mob sim in there for now tho? I know I wont be able to use any 3G stuff tho.
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Posted: 2006-07-10 15:35:01
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