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I just sent imel to all i users in my list
This post was posted from a T68i
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Posted: 2002-05-30 16:52:00
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Hi guys! Sorry ive been busy lately.
Anyway I just want you to know that I have met Mr Gaviola of Sony Ericsson and we talked a lot about our customer service issues and possible future opportunites, among other things. Ill give you some updates maybe tommorow. Update nyo na rin ako on what ive been missing.
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Posted: 2002-05-30 16:57:00
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Hp- u missed us!
This post was posted from a T68i
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Posted: 2002-05-30 17:01:00
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dan nisend mo un melody? thanks!! =)
more to come sana.. hehehehe
question nga pala.. how much is a communicam and is it worth it to get one? mca 20
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Posted: 2002-05-30 17:06:00
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Dan syo pla galing yun imelody tnx ha paki-paste na din name ko dun sa list re:petetion tnx ulit :-)
This post was posted from a T68i
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Posted: 2002-05-30 17:08:00
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hp: i changed email address na.. is it possible to change my email add sa yahoogroups natin? its
iceldy@emaginmultimedia.com .. thanks! old email add is
icelicious@yahoo.com
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Posted: 2002-05-30 17:09:00
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[quote]
On 2002-05-30 16:33, oblique wrote:
I want Smartnet to retain their Ericsson Service Point status!
Put your name below, if you agree.
1. arnoldc 2. bonito99 3. GOwin 4. ferrarista44 5. JOWI 6. Dan47 7. ksroy 8. racoonice 9. antonboq 10. luwi 11. jems 12. lincoln_f 13. gprs 14. fxyvxn 15. vjam 16. flipperds 17. oblique 18. i-vtec
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Posted: 2002-05-30 17:17:00
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Quote:
arnoldc wrote:
EVERYBODY, PLEASE READ: Smartnet is about to be stripped *snip*
grabe... ive been out of the loop too long may petition na pala kayo... anyway... i will just relay to you some things that have been told to me para may idea kayo kung ano ang side ng SE... please provide your comments...
sabi nila na SE does not provide customer service itself and that they outsource it from the likes of semicon and smartnet. Although SE has given them some guidlines that has to be followed in giving service to customers, the service points werent able to follow it properly and smartnet does not have the proper organizational structure to provide customer service daw and often the service people tells the customer to contact SE daw na hindi naman dapat kasi binabayaran nga ng SE ang smartnet para ayusin ang problema. Ayaw kasi ng SE na binabayaran nila ang service points pero still the service points has to tell customers na they go to SE.
To make up for this, SE is getting a new service point from abraod daw that has an impressive customer service record.
I hope ok lang sa inyo na d ako magvote kse i have not had any experience with smartnet, lets just say na kung saan kayo, dun din ako. Pero honestly i have heard a lot of bad things din about smartnet from some of the members here.
Anyway here are some points that i stressd when i had the meeting in SE, i hope it was agreeable with you.
1. Although SE outsources customer service, it is not an excuse not to be accountable.
2. By outsourcing customer service, SE might risk ailienating themselves with the customers and be blind to what the customer needs and the issues that has to be resolved. There is a risk that internally, SE would not be customer centered.
3. PSEUG can represent the SE consumers to SE. While maintaining our independence, we will maintain our relationship with SE on certain things where there is mutual benefit while stressing that the PSEUG is more centerd on its relationsip with our fellow users first and SE second.
tulog na ako... zzzz...
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Posted: 2002-05-30 17:27:00
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@oblique: ok i will
any more requests pertaining to our mailing list please email me at
bot@info.com.ph
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Posted: 2002-05-30 17:28:00
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how come i can't download animated images from christersson? it says "connection failure please try again" 10kb lang naman eh i have enough space naman in my phone.
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Posted: 2002-05-30 17:29:00
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