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preferred customer treatment..
i feel like i'm getting none at the moment, and my bills are quite big (avg between 55 - 75 per month)
i might as well give my money to t-mobile, because at least they want to help....
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Posted: 2006-06-29 10:39:32
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id rather get this on orange student but not up yet
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Posted: 2006-06-29 11:12:39
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On 2006-06-29 10:39:32, marky wrote:
preferred customer treatment..
i feel like i'm getting none at the moment, and my bills are quite big (avg between 55 - 75 per month)
i might as well give my money to t-mobile, because at least they want to help....
Completely appreciate what you're saying. On the flip side and putting my business head on I have to say that some of the highest revenue generating customers are those that don't use the network - instead just paying their monthly fee (I'm one of them!).
I think we'd all be surprised how many customers go on to supply but don't toll on a monthly basis even on the £45 a month tariffs.
[ This Message was edited by: peanut on 2006-06-29 10:25 ]
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Posted: 2006-06-29 11:24:42
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It's very crafty of 02 then. The woman upgraded me and said that the phone would take 3-5 working days, but most probably would arrive on Friday. They're basically LYING then?
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Posted: 2006-06-29 11:44:41
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I want one here in Indonesia...no news at all...
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Posted: 2006-06-29 11:51:31
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On 2006-06-29 11:24:42, peanut wrote:
Completely appreciate what you're saying. On the flip side and putting my business head on I have to say that some of the highest revenue generating customers are those that don't use the network - instead just paying their monthly fee (I'm one of them!).
I think we'd all be surprised how many customers go on to supply but don't toll on a monthly basis even on the £45 a month tariffs.
[ This Message was edited by: peanut on 2006-06-29 10:25 ]
so like i do on T-Mobile on my 2nd contract... it sits on my desk, and i probably pay £25 a month, and make 3 minutes worth of calls!!!!
fingers crossed i can ring up tomorrow and order one on an upgrade... i'll try again this afternoon though i think....
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Posted: 2006-06-29 11:59:19
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Edit: Just had a call from my 'friend' (in senior O2 office, not giving her name I'm afraid). It seems they haven't even had the stock in at O2 online but they know they're coming which is why they're taking orders. It's showing deprovisioning failed because they can't attach and IMEI to the order in the system. This will change once the items come in. If you have an order number apparently you will get one as they know how many they're getting and therefore can sell.
She did confirm there is a little bit of 'preferred customer' treatment going on too - but that stands to reason for upgrades.
[ This Message was edited by: peanut on 2006-06-29 09:20 ]
That makes sense actually.
i rung up again this morning and asked why i had got an email saying it was out of stock. Woman i spoke to said it was showing in stock to her... i guess its because they havent actually got the phone like you explained.... but know how many they are definately getting and so they as of 9am this morning they still havent sold that inital allocation.
did you friend give any indication as to when the delivery might materialise in the O2 warehouse??
cheers
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Posted: 2006-06-29 12:07:58
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I still hav'nt recieved any confirmation of my order from O2 and no new order showing up on my O2 account?? Anyone else who ordered yesterday, through retentions, also not had confirmation??
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Posted: 2006-06-29 12:17:12
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On 2006-06-29 12:17:12, Nebbs wrote:
I still hav'nt recieved any confirmation of my order from O2 and no new order showing up on my O2 account?? Anyone else who ordered yesterday, through retentions, also not had confirmation??
I upgraded yesterday about 5pm and I have the new order in the tracking area, but "in stock" is NOT ticked!
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Posted: 2006-06-29 12:25:58
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If you ordered it off the website then it might not appear on the web tracker. Give them a call and check its status.
This message was posted from a WAP device
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Posted: 2006-06-29 12:26:37
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