Sony Ericsson / Sony : Software, Firmware and Drivers : K700 online update service is back up!
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On 2004-09-22 09:15:10, GEORGIA REBEL wrote:
Perhaps unbranded's still the best buy in the long run.
strongly agree
I bought my phone in US, and they sold me the O2 branded phone. I really wanna kill them now!!!! How can they do that??
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Posted: 2004-09-22 19:36:37
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what is syncstation???
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Posted: 2004-09-22 20:09:16
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On 2004-09-22 20:09:16, Ludacris ~ CRO ~ wrote:
what is syncstation???
http://www.esato.com/board/viewtopic.php?topic=69694#post915507
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Posted: 2004-09-22 23:27:35
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Asked O2 about the upgrade issue six times now. Thair call-centre, moved from the UK for cost reasons (!), just gives out the same answer ("Go to SonyEricsson Service Center") until they suddenly gave me a phone number - for SE UK! Rang them up, and they privately stated that O2 have been passing calls O2 can't deal with to them.
SE couldn't promise that even an upgrade done at a Service Center would fix the problem.
Basically, I give up. Us O2 K7 owners have been shafted big time by a provider who doesn't know their own products and a maker who ain't got a clue. My advice - stay away from online O2 K700i's....
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Posted: 2004-09-22 23:30:24
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i just wish i could get out of my contract with o2, i just upgraded and got the k700, unfortunatly it's passed the 30 days, i'm so stuck! with them for another 11 months!!!!!!!! o2 SUCK!
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Posted: 2004-09-22 23:37:17
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Seconded, O2 customer support really is useless. All the other providers don't seem to have many problems with this new upgrade service, but it would have to be O2 who mess things up. Feels like there are a lot of annoyed people like me on here too - all we ask for is some sort of support for buying their products, some sort of information as to whats going on and what the problem actually is.
@dr_sy
i'm just did exactly the same thing.
[ This Message was edited by: tom78999 on 2004-09-22 22:38 ]
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Posted: 2004-09-22 23:37:18
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When you call O2 Customer Support in the UK ask to be put through to someone in the "Data Support Team". When I phoned them last week I spoke to a very helpful man who really did know what he was talking about, he even called me back twice when trying to find out what was happening. Unfortunately I didn't get his name so I can't tell you who to ask for.
Just make sure you speak to the "Data Support Team" before moaning that the general customer support people are rubbish.
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Posted: 2004-09-22 23:44:26
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I still think that they're not very good. Surely the main customer service department should have a faint idea about whats going on in the other 'smaller' departments. In my mind anyway
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Posted: 2004-09-23 00:17:55
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On 2004-09-23 00:17:55, tom78999 wrote:
I still think that they're not very good. Surely the main customer service department should have a faint idea about whats going on in the other 'smaller' departments. In my mind anyway
yes but think about how many other problems and queries they need to know the answers to. You can't expect them to know about every service for every single phone, especially about a online service for a newish phone that has only been online for a few days.
Also remember it is SE that are providing the service not O2, O2 are only suppling the firmware, so O2 have no reason to train there general customer service staff about a service that is not even offered by them.
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Posted: 2004-09-23 00:41:03
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Ok, fair enough, i know they must have lots of other problems and handsets to deal with. I just thought a company as big as O2 would have some sort of system in place for reporting issues/news/updates to other departments, particularily customer support. Maybe their system is a bit more general and is slow to pick up on new products and some of the rapid updating that goes with a new handset. Oh well, i hope they get it working asap. I have many more reasons for being unhappy with the service O2 provide anyway - such as being over-billed on more than 3 occasions over 12 months, multiple emails being ignored, reliability of the website, and on many occasions they have moved the cut-off point for the end of a month which is annoying when trying to keep track of my usage... anyway, back on topic - is the initial Vodafone issue resolved now, can all their customers update their handset using the online update service?
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Posted: 2004-09-23 00:54:27
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