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> O2 stop selling k750i (temporarily)
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What phone did you get instead?
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Posted: 2005-07-01 16:20:01
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GREETINGS FROM CRETE IN GREECE WILL BE HOME ON 9TH JULY TO PUT LOAD OF HOL PICS TAKEN ON MY K750.
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Posted: 2005-07-01 18:59:23
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Well, am in possession of my K750i, took 2 days to come from o2 and no problems whatsover so far....fingers crossed! Love it.... and the fact you can finally have your own text alert
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Posted: 2005-07-03 13:07:39
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Well Yet AGAIN,
I got a new K750 from O2 and guess what?...............It crashes, I had a look at the firmware and it was still the same as the orig. So I've phoned them up again and spoke to someone who didn't have a clue what I was talking about, I fobbed them off by saying I had to go. I called back straight away and spoke to someone else that knew what he was doing. He's sending me out yet another phone and I hope this time it works
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Posted: 2005-07-04 18:12:02
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I'm just getting so sick and tired of being fobbed off, given the run-around, one department not knowing the same info as another etc...
I've already had Trading standards on the case to confirm i wasn't doing anything wrong....the very nice lady that had ownership of my case gave me her direct line and told me to phone back if i got further problems...well i am...
Called them on saturday to get this all sorted out finally and they said they would get it done over the weekend and call me back on monday lunchtime to let me know .... no call...called back, got through to the same person i dealt with on saturday...asked why he hadn't called...just said "sorry, busy, it'll have to be wednesday now...is that ok?" ... what choice do i have? you ain't doing it today?!
I've had it with O2 .... 11 years a customer and they can forget about my custom (£60+ month spend average)
Can't stand incompetance...
[ This Message was edited by: synagence on 2005-07-04 18:16 ]
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Posted: 2005-07-04 19:11:12
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rickster2kuk Posts: > 500
Well, the end finally came and my K750i is now sorted - long story thou, and involved me getting rather angry in the O2 shop this afternoon!
Basically, i went into collect my K750 this afternoon, after being assured by staff last week that it would be ready on Monday - guess what, no sign of the phone. I got pretty heated with a member of the sales staff who rang the repair centre and was told in a rather wishy washy way that the phone would be in the next couple of days. I said, no good, i wanted it today, i also told them that there computer system told me that the phone had been fixed last wednesday (according to there system), 'where is it' i said - the girl rang someone else who told her that it had been dispatched yesterday - WTF, 'how can i be dispatched on a sunday' i said. Then i started fuming as it was apparent O2 were lying to me.
Anyway, sales staff directed me to the manager, who was pretty good, explained my situation, he rang and was told that apparently my phone hadn't been fixed last week - it had been sent to O2 for a replacement, which wouldn't be at the o2 store for another week or so - he said that was unaceptable and offered me a point blank exchange - so he lifted a brand new K750 from a box and gave me the phone, which i was happy with, just signed some paperwork, and walked out of the store with a brand new wiped k750.
So got it sorted in the end - didn't lose too much as i'd backed up my old phone on my mac - good news is that i have the original RA001 software and fingers crossed so far no crashes!
Just wish O2 hadn't fobbed me off, but utimately, im back with the K750!!!
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Posted: 2005-07-04 22:48:17
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Thats whats annoying me...getting fobbed off ... also most of the "replacement" stock doesn't appear to have been updated at all or it sounds like R1L isn't 100% either
I only spend 2 days in the UK each week at weekends and so far the last 3 weekends have been taken up by a total of about 14 calls to O2 customer services to be told different things each time without the next being aware of the progress or lack thereof of the previous call...and 3 visits to the O2 store where the attitude of the staff has been rude, insulting and unhelpfull
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Posted: 2005-07-04 23:33:40
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my phone crashed once so i rang o2 there going to send me a replacement but using the returns label do you just go to the post office with it or can you just put it in the post box?
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Posted: 2005-07-13 16:34:40
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or why not update it via SEUS, it can be done now, o2 must have approved it, im just strugling to get it started,lol
got it done, have updated to r1L from R1A , which was apparently from the fixed batch, from o2
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Its better to burn out than to fade away
[ This Message was edited by: jemo on 2005-07-13 17:47 ]
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Posted: 2005-07-13 17:36:16
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when they delivery your replacement handset do you have to give them you old one at the same time? because i posted it back using the prepaid returns label
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Posted: 2005-07-14 14:34:32
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