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@brit pls. check pm...
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Posted: 2003-07-25 08:53:03
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@ Erwin
pwede po.
thanks
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Posted: 2003-07-25 09:00:20
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@britri
yung t68i ng cousin ko may 2 pimple sa front casing sa ibaba ng * at #. Nung dinala nya sa Semicon sabi daw nung technician kulang ng screw or kulang ng washer. 2weeks daw iiwan yung phone dun kung papayag sya ipa-repair kse dadalhin sa main branch nla.
Yung friend lang kse nya ang nag palit nung casing, cguro nawala yung washer kya tumagos yung screw sa front casing. Dami na din scratches nung casing kya gusto sna nya magpapalit ng casing sa Smartnet kse sabi ko mabilis lang dyan ang service. So may solution po ba kyo dun sa pimple sa front casing? And if ever na magpapa-upgrade sya ng sw at mag papalit sya ng phone casing may labor pa po ba or waived na?
Tsaka pwede po ba paki pm yung prices and availability ng front&back casing, antenna cover & volume button. Interested din kse sya mag pa make over. Salamat po!
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Posted: 2003-07-25 16:41:31
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@ ratedra
please check your PM.
thanks
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Posted: 2003-07-26 03:36:13
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available po ba yung pinagkakabitan ng battery? yung pinaka body ng phone. how much? may washer po ba kyo para sa screw nung t68i? how much din? kse if ever na papalitan yung casing tapos wla pa ding washer eh d tatagos din screw sa front casing na ipapalit dba. thanks for the reply britri2!
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Posted: 2003-07-26 05:48:46
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britri2-
My driver is on the way now with a T39 that got soaked in water. Hope you can bring it back to life.
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Posted: 2003-07-26 06:24:58
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Had my
T610 firmware upgraded last Tuesday afternoon and they were very very nice! Even went back after about an hour to have the camera rechecked again and they were super dooper nice. Keep up the great work!
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Posted: 2003-07-26 14:17:14
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britri2-
Disregard my previous message. Called in advance but was told that the results wouldn't be out until Monday. Anyway, it's DOA (dead on arrival) at another service center.
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Posted: 2003-07-26 14:43:54
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Last week, a representative from smartnet called up to inquire about the details of the incident I posted here a few weeks ago (which actually happened some months back.) Gilbert Mariano, a supervisor at smartnet, explained the changes they've began implementing new procedures that would address the issues I've raised here and communicated the concerns of smartnet's management about the other negative experiences that other posters shared in this thread. He let me know that they're willing to listen customers, and should I have any other problems in the future, not hesitate to communicate it to him.
A lot of Pinoy ESATO users have been very, very happy (me included, prior to the incident) about smartnet's customer service and general performance. Well, yesterday I got surprised when we (with vwbeetle) dropped by at their office to meet up with 619 (who's offering his "recto" phones around - bumili pa nga si vwbeetle e
).
We met and made small talk with some smartnet staff and Gilbert came around to discuss the incidents posted by users. He asked about my phone, and asked to see the problem I reported. I showed it to him, and he offered to replace the fascia. Of course, he is not acknowledging that it is their fault - nor I am saying that it was mine. I'm still standing by my original post.
Have I found it satisfactory? The replacement is an unexpected and belated deed, but I'm happy that they've acted upon my compaints and made the necessary changes in their procedures to prevent it from happening again.
I am posting this, not upon their insistence or request, but on my own bidding so others may know how it turned out.
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Posted: 2003-07-27 02:58:21
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lucky Gowin....
all issues resolved on communications.
fyi.
Gowin.. my units are from SEMICON and not from recto.... i never supported them.. ghs units pwede pa
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Posted: 2003-07-27 04:48:31
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