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Osmano Posts: 252

@scotland67

That's what I tried to do. When I tried to enter settings in ver. 1.40 it just shut down the app. I have a feeling that the file may be corupt. Where is Lisa? LISA!!!
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Posted: 2007-01-31 14:55:00
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Zed@CPS Posts: > 500

Quote:when I try to go to settings. I get this: App closed Code: SAUI No. 1900We would like to correct this problem, but so far can not reproduce it, apparently it happens on a few phones. Probably it is related to the Status icon. Do you see the icon before you open the Settings dialog and get the error? If yes then how exactly it looks like?

Quote:everytime I open SMP and enter my reg no, SMP immediately causes p990i to "restart for performance".Those having problems with registering SMP please send Email to our support address, mentioning your serial number, and we will be glad to assist.
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Posted: 2007-01-31 16:58:24
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OfficeMaven Posts: 182

I've heard tail that the phone restarting issue may be related to using an illegal serial. Thus, you guys who are having the problem, are you sure that you've got a legit serial number?

I upgraded my W950 from v1.30 to v1.40 without any problems whatsoever (i.e. there was no need for me to uninstall the prior version before installing the new one).
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Posted: 2007-01-31 17:08:48
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Tail Posts: > 500

I had to uninstall the 1.30 version before I installed the 1.40. And I have a legit serial number. I could not do the update
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Posted: 2007-01-31 17:34:58
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Zed@CPS Posts: > 500

Let's sharply distinguish two independent issues:

(1) Crash on some phones when entering the Settings dialog. Can be solved by a fresh full install. We need more description for correcting this (see above post).

(2) Difficulties with registration. If this happens, contact us via Email with the serial.
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Posted: 2007-01-31 18:08:31
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Osmano Posts: 252

@Lisa

I did nr. 1 and it worked. I uninstalled 1.30 and installed 1.40. Now it works. My problem ocuured when i tried to upgrade. Thanks Tail for your help.
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Posted: 2007-01-31 19:29:02
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jalf Posts: 189

Quote:
On 2007-01-31 18:08:31, Lisa@CPS wrote:
Let's sharply distinguish two independent issues:

(1) Crash on some phones when entering the Settings dialog. Can be solved by a fresh full install. We need more description for correcting this (see above post).

(2) Difficulties with registration. If this happens, contact us via Email with the serial.




I am in nš (1): i did a full install, work one day and then it happened again! (and i have a legal serial number!)
Did the same this moment and i hope it'll works....
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Posted: 2007-01-31 20:23:14
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Zed@CPS Posts: > 500

Can you please describe exactly what and how "happened again", what it seems to depend on, and if you can reproduce it. There is definitely a bug somewhere but we can catch it only if we get sufficient info.
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Posted: 2007-01-31 21:01:00
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jalf Posts: 189

i did nothing special, tried to backup with SE pc suite smartphone, resart p990i and... it happens again...

i hope this helps you, Lisa

well as i said to shelter1963 at my-symbian forum, i think that's when we select none for the icon...

[ This Message was edited by: jalf on 2007-01-31 22:45 ]
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Posted: 2007-01-31 22:49:40
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scotland67 Posts: 40

@Lisa

My registration problem is sorted now... I dug out my original Handango email from when I purchased SMPro, and typed the CORRECT reg key... happy to report all now ok with v1.40.
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Posted: 2007-01-31 23:52:16
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