Sony Ericsson / Sony : General : Walkman brand doesn't guarantee music quality. Beware of buying SE W800.
>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
General
> Walkman brand doesn't guarantee music quality. Beware of buying SE W800.
Bookmark topic
Responding to a previous question I recently bought the W810i and this appears to suffer from the same problems of hiss/distortion as described. There is a small hiss present whenever a sound is played which continues for some time after the application (walkman or radio is closed). I might be able to accept this. However, there is additional hiss/distortion in the playback of audio files, either mp3 or wav files. This is more noticeable at lower volumes and for quieter music, including at the end of most tracks. At lower volumes, the hiss/distortion can dominate and ruin the music.
Playing back the exact same audio files on the computer in Windows Media Player gives a clear sound quality, even using the headphones supplied with the phone.
In addition, the radio produces very clear sound that does not suffer from the additional distortion. So I suspect a software issue related to the playback of audio files is at fault.
I have been in contact with SE about the problem and at present they are recommending I send the phone to a service center. However, it looks to me as if this is a design issue, not a manufacturing problem. So as yet, I haven't decided what to do about the problem. It's very dissappointing as I intend to listen to music at non-loud volumes.
I would be interested to know of other W810i users who have noticed the same problems.
--
Posted: 2006-05-10 18:56:00
Edit :
Quote
Well, count me in i-am-andrew, god I'm really disappointed with SE in this. A real f**k up if you ask me. I love this phone and everything about it, but it's most likely that I will buy the rokr E2 when it is being released.
I too listen to music at low level volumes, and it feels like the whole musical experience is lost with the hissing constantly present.
[ This Message was edited by: revve on 2006-05-11 09:07 ]
--
Posted: 2006-05-11 10:06:22
Edit :
Quote
Quote:
On 2006-05-10 18:56:00, i-am-andrew wrote:
Responding to a previous question I recently bought the W810i and this appears to suffer from the same problems of hiss/distortion as described. There is a small hiss present whenever a sound is played which continues for some time after the application (walkman or radio is closed). I might be able to accept this. However, there is additional hiss/distortion in the playback of audio files, either mp3 or wav files. This is more noticeable at lower volumes and for quieter music, including at the end of most tracks. At lower volumes, the hiss/distortion can dominate and ruin the music.
Playing back the exact same audio files on the computer in Windows Media Player gives a clear sound quality, even using the headphones supplied with the phone.
In addition, the radio produces very clear sound that does not suffer from the additional distortion. So I suspect a software issue related to the playback of audio files is at fault.
I have been in contact with SE about the problem and at present they are recommending I send the phone to a service center. However, it looks to me as if this is a design issue, not a manufacturing problem. So as yet, I haven't decided what to do about the problem. It's very dissappointing as I intend to listen to music at non-loud volumes.
I would be interested to know of other W810i users who have noticed the same problems.
And here I am planning to have my W800i replaced by W810i, but apparently even W810i has the hissing noise problem!
I really do not understand why, when W550 and W900 don't suffer from this hissing at all!
--
Posted: 2006-05-11 10:33:12
Edit :
Quote
im so glad i bought k750i
--
Posted: 2006-05-11 17:23:58
Edit :
Quote
I find it insulting that althogh SE acknowledge the problem, they won't just take out the simple cause of the problem in the new firmware. Just bad service TBH
--
Posted: 2006-05-12 11:33:14
Edit :
Quote
bad after sales service indeed. i think theyre too busy preparin the release of those brand new phones... disregarding the value of after-sales service.
too busy competing... which is again contrary to marketing which supposedly has to include after sales service in market competition... product quality, quantity, after sales, continuity that kinda stuff....
online and OTA services are only fit to those average to advance tech literates. SE is sumthin like a DIY kit... rather than a buy-and-go kits.
if you know wot i mean.
--
Posted: 2006-05-12 11:41:10
Edit :
Quote
Same goes for my W810i - that noise is really present. And so it was on my w800i I hade before too...
--
Posted: 2006-05-12 12:47:01
Edit :
Quote
I recomend all of you to call your local customer care center and tell the support guy that you want him to send a request to the programmers to fix this problem. If more people from SE tells you this will never be fixed, then contact as many newspapers you can and hope that they prints it.
--
Posted: 2006-05-12 13:13:28
Edit :
Quote
I've got the w810i.
I get an annoying hissing sound on playing mp3s - most noticeable when listening at low volume (1 volume bar). This doesn't happen with the radio.
I encoded some music in aac format and oddly enough the hissing seemed much less / almost gone. I'll test it some more as I'm away from my own computer right now...
--
Posted: 2006-05-16 17:14:41
Edit :
Quote
my advice - buy an ipod
--
Posted: 2006-05-16 19:31:45
Edit :
Quote
New Topic
Reply
