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> C902 randomly turns off
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On 2008-12-09 08:53:10, fluke9 wrote:
I had 3 different C902's that did it tried different firmwares, including generic, still made no difference.
It also seems it was completely random when it did it, shame as I still want another, but caused me so many problems.
fluke, what did you do in the end, did the network replace them or did Sony Ericsson? I don't know what to do here, I'm stuck with a phone that doesnt work properly!
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Posted: 2008-12-16 21:38:09
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I was tempted to send mine back to O2 but after reading this I don't fancy some monkey fingered "technician" to play around with it then send it back with the same fault. I guess we'll have to wait for a firmware update...
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Posted: 2008-12-18 14:58:11
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Reply received from SE:
--------------------------------------------------------------------------------
Date: Thu, 18 Dec 2008 09:37:44 -0500
From:
questions.gb@support.sonyericsson.com
To:
XXX@hotmail.com
Subject: Case : XXX
Dear XXX,
Thank you for your query regarding the Sony Ericsson C902.
I am very sorry to hear of the issues you have been experiencing with your Sony Ericsson handset.
I can advise that the problems you have described are not known issues. Unfortunately we are only able to comment on these issues once your handset has been examined by a Sony Ericsson engineer. Until this has happened we are unable to state why this fault has occurred.
As part of the Sony Ericsson warranty we do provide a free post service where an approved engineer will examine and repair any fault covered under the terms and conditions of the warranty. If the handset cannot be repaired due to manufacturing fault then we will provide a replacement unit.
To send your handset for repair please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.
The details of your Sony Ericsson warranty can be found in your user manual or on our website at
www.sonyericsson.com.
We will also pass the information you have provided us with onto the relevant department for future reference.
We apologise sincerely for any inconvenience that may have been caused.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Rebecca Brumwell
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
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Posted: 2008-12-18 15:47:13
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sorry i am new to this forum and just wondered if the problem got resolved as my C902 in the last few days keeps turning itself off. In the past it would be every few months, but lately it seems to be every day, and we i turn it back on again it takes forever to load. The software version i am running is R3BA035.
I've read in a few post previous about SEUS, what does that mean??
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Posted: 2009-03-13 23:25:12
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SEUS is the Sony Ericsson Update Serive. you can have a go with it at:
http://www.sonyericsson.com/c[....]ceapplication/c902?lc=en&cc=gb
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Posted: 2009-03-14 13:51:55
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Hy all...i guese all of us have a red c902..well who ever has a red one and its perfect then he is lucky.....i like this phone but it is mest up.....everytime i hit the back off my phone it freezes and goes off..who can tell how to fix it!help me..Hy..i have a sony erisson c902 in red i have had for a year and like for the last 10 months i have been experiancing a offing problem please can u report this problem to sony ericsson every one who owns a red has this problem help me reply on my email
navo.n.s.c@hotmail.com
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Posted: 2010-09-05 09:42:31
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