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> Gutted, my screen cracked!!
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Sue them, they smell like shit.
This message was posted from a T300
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Posted: 2003-07-01 18:57:21
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When my T68i got damge, it cost me an exta £25 to repair. And that with my insure. >.<
This message was posted from a T68i
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Posted: 2003-07-01 19:05:01
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I said \"Sue them\"! Damn! They've fucked you, re-fuck them!
This message was posted from a T300
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Posted: 2003-07-01 19:07:49
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Sewing them would cost more £££ so it's not worth the hassle!
This message was posted from a Nokia
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Posted: 2003-07-01 19:42:32
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Not if he claims $20000 ;-)
This message was posted from a T300
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Posted: 2003-07-01 19:45:15
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I can now report that after standing my ground, makeing legal threats and promising removal of body parts orange has agreed to waive the £100 emergency insurance fee, add insurance to the account and replace the handset
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Posted: 2003-07-02 22:51:23
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My p800 says "Smartphone" on a factory sticker on the box, BUT if you buy a phone (many adverts for the p800 just call it a phone, inc Orange) & you pay for insurance on your contract, then you are within your rights to claim on that insurance provided;
Thats if you GENUINELY believed that you are paying for insurance on that handset & that you were NOT told (Verbally or in writing) that it wasn't covered.
It is against your consumer rights to refuse your claim if you were being sold insurance for a device you bought in good faith & that you beleived to be a mobile phone. EVEN if it says "No smartphones" in the small print, because its all about WHAT YOU WERE LED TO BELIEVE !
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Posted: 2003-07-02 23:56:35
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@pachy..
thats my point i was told thatbit was not cover and needed to be insured seperatly.. i agreed the cost of the insurance.. the just did not set up the insurance as requested.. hence no cover!
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Posted: 2003-07-03 00:24:38
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@searley, if you applied for the insurance & beleived you were paying (Or GOING to pay for it) then as far as you are concerned you were insured.
Many claims on car insurance happen before a payment is made on the policy (Within the first month or during the "Cover note" period) but the insurers are still expected to pay out & quite rightly.
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Posted: 2003-07-03 00:33:33
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@pachy..
This is why i was so angry at orange when the attitude was 'you are not covered' it was basically a screw you, not our problem attitude you can either pay £100 emergency cover or £300 emercgency replacement.
My anger was based on i beleived i was covered and should have a replacement handset in 24hrs... instead i had to make threats and be persistent.. for 4 days!
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Posted: 2003-07-03 08:03:04
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