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mine is now 72806 since end of januari (i got it replace becuase of problems whit R1B)
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Posted: 2002-04-21 12:08:00
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mrNoodles...
seen that before.. when the customer get problems with the phone he/she returns it to the store where it was bought. The store sends it away to a servicepoint. Maybe it's replaced with a swapunit, the same problem occur with the swap unit, the customer yet once again returns the phone to the store, this time it's fixed. The customer use the phone for a while, but then the problem is there again. Quite mad the customer goes to the store, now claiming that he/she wants a new phone... How does the store act now? Well... they send it yet another time to the servicepoint... writing like this... "Same problem as before, customer is now tired of this and wants a new phone"... how does the servicepoint act? They replace it with a swap unit (cause that's the only "new" phone the customer can get through a servicepoint at this point).
The stores, in most cases, put the responsibility on the servicepoint. But they must have forgotten that the Swedish Consumer law is between the customer and the store... not the customer and the service point
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Posted: 2002-04-21 13:04:00
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Hi Cytech!!
Im not mad at the SP at all, its Geab that stinks in my opinion!!
Of course that part that I got a swap unit there the Joy counter wasnt reset - felt a little "cheap" and the cover on my was like brand new with no scratches and tha one that I got now looked a little bit used
I know about that part with the store writing a note that the customer wants a new phone etc. And as you said, it a thing between the customer and the store and ABSOLUTELY anything for the SP to deal with!!
Check out this link
It clearly states that when the same error occurs for the 4:th time the customer, in this case Me
, will be able to get a "from the store new phone"
Funny part is that they dont mention anything about that you have the right to get you money back and buy a phone in a driifrent store!
We got to fight - for our rights...
And a swap unit doesnt counts as a brand new product!!
But Im not complaining at you Cytech!! Or anyone else working at a
SP, its Geab Im so sick and tired of..
[ This Message was edited by: mrNoodles on 2002-04-21 13:21 ]
[ This Message was edited by: arnoldc on 2002-04-21 13:25 ]
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Posted: 2002-04-21 13:19:00
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If my joy counter is correct i have used the joystick 117572328 times
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Posted: 2002-04-21 14:20:00
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Quote:
On 2002-04-21 14:20, quicksilva wrote:
If my joy counter is correct i have used the joystick 117572328 times
damn... you must have broken your thumb off by now
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Posted: 2002-04-21 14:23:00
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mine is only 20066 ..... got it for 1 - 2 mths already ...
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Posted: 2002-04-21 14:27:00
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170700
This post was posted from a T68
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Posted: 2002-04-21 14:48:00
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I've bought it about 2 weeks ago and it's over 35k. Am I using it too much ?
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Posted: 2002-04-22 01:28:00
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73569
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Posted: 2002-04-22 03:57:00
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just had a swap unit (manufactured in 01w44, reconditioned in
week 16) with 251868740 on the joystick counter...
[ This Message was edited by: Cytech on 2002-04-24 10:25 ]
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Posted: 2002-04-24 10:23:00
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