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if i am not mistaken, the official opening would be on the 22nd or the 25th.
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Posted: 2004-10-13 04:27:38
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ang tagal pa
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Posted: 2004-10-13 05:03:08
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Just visited the new SE Concept Shop in Glorietta 3... I'm sorry... but these guys are about as helpful as SE's new outsourced call centers.
You're better of going straight to Semicon.
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Posted: 2004-10-14 16:18:26
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why? what happened? share your experience naman. ü
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Posted: 2004-10-15 04:23:08
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Yeah share with us.
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Posted: 2004-10-15 04:50:56
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anong nangyari? tignan natin kung ganun talaga baka na tsempo ka lang
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Posted: 2004-10-16 00:52:16
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Well, they're not totally stupid... I guess for everyday "How do I turn on my phone?" problems... they can help.
But for serious SE users who have serious problems... they're not as well trained as Semicon's technical staff.
Example... Warranty issue. Wintelcom warranty is honored by SE..even Semicon. SESS in Glorietta 3 says "We can't find your phone in our database, so we won't honor warranty... but if you like, you can go to our head office in Libis and check their database. We have the same database, but they might have your phone there." ... uhmm... say that again?!?! Mind you, there was an SESS stick on the phone which they said is theirs but they weren't sure. Sure about what, they never said they just said "Your phone has an SESS sticker, so this is our sticker...but we're not sure." ... huh?!?!? What kind of BS response is that?!?! I can get less vague replies from a politician.
2nd example... P910 issue. SE Customer Care email (their new and improved outsourced people) "Please visit our Service Center in Glorietta 3" ... SESS Glorietta 3, "Where did you buy your phone?" I said Semicon, "For those cases, it's better to take your phone to Semicon." ... uh.. ok... wtf!?!??!
I mean, I've met almost every kind of SE service group here... even during the Ericsson days. From their head office in Ortigas, to when Semicon was still a small shop in Megamall, another shop in Manila... so on... I've met the dumb ones.. I've met the smart ones... I've tolerated the idiots as well. And I was very happy to see that over the years, SE's service has gotten better... specially through Semicon.
The SE service center along Jupiter is pretty good as well, although they charge for cosmetic service, Semicon doesn't. But they're good... convenient... and parking is free.
But this new one in G3 is something else... I was annoyed simply because unlike Smartnet or Semicon... they have the whole SE look... and yet, offer less informed personel. Mind you, they give the best BS in the business... quick, and vague. But I'd rather have a service tech that looks at your phone... tries to figure it out and HONESTLY tells you "Sorry sir, di namin kaya to". These guys in G3 are not rude or anything mind you, they're all real friendly and polite ... it's just the level of service I was expecting from the concept shop (they should have more info on glitches, problems, etc... than the retail shops right? Since they have access to the newer models)
But like I said earlier... I think these guys are just trained for the everyday users...and minor problems like FW flashing, or case changes. I don't think they're trained for major defects or glitches which long-time SE users encounter. For me, I'm more relaxed around Semicon (although not the one in Megamall)
I guess considering that it's like a showroom in a mall... they've trained their people for casual customers and such. I wouldn't go back there with my P910. For older phones that have been around... T610, T630, Z600... yes. But for the newest phones with weird glitches... and unique issues (if no one else seems to have that problem but you) ... I'd take it to Semicon.
The one thing I like about Semicon is that the staff plays with the phones... they actually try it out and test it... not just rely on SE training. Veteran staff members know the glitches of certain models, etc... they ask frequent customers (Esato members are known there and real customer interaction is valued since we're the ones using the phones) about their problems with their phones, etc...etc.
I guess I was just expecting more from this shop since it bore the SE sign. Although I think it's run by MemoExpress.. I'm not really sure, can anyone confirm this? I was hoping that the concept shop would be an extention of SE Phil, you know? People who actually have been using SE phones..and know the glitches that have been around or have been known.
**For those wondering what issue I have with my P910i, P910i known issue... Quick Office USER error 113...this is a Quickoffice glitch which I'm trying to resolve with Quickoffice directly. This may not be an SE glitch, but QuickOffice is hardwired into the ROM of the P910i and the glitch may be in the version of QO included.**
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Posted: 2004-10-17 05:43:58
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wow! baka nga natiyempuhan ka lang. he he he. buti na lang pala ako ma suwerte.
as for my experience with semicon, i have a nokia 6610 which i brought to nokia care before. sabi sa nokia di na daw magagawa and if ever magawa e baka 80% ng brand new unit ang cost ng service so i might as well buy a new one. the problem with my phone is it doesn't recognizes the sim card. it says "insert sim card". i brought it to semicon and they too said the same thing. since (they said) i won't be able to use it anymore, i tried my luck at the cellphone tiannge in parksquare. after an hour i got my phone back and its working perfectly well. i paid php 800 only. baka nga mas mura pa dun ang binayan ko kung nag tanong tanong pa ako sa iba.
that is why i don't go to semicon and i don't use nokia anymore. :=)
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Posted: 2004-10-19 04:18:14
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Service is handled by SE Philippines while the Sales aspect is being handled Memoxpress
[ This Message was edited by: lilbill on 2004-10-19 19:00 ]
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Posted: 2004-10-19 19:55:13
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open na ba sila?
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Posted: 2004-10-24 06:18:03
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